Sales Manager

To develop automotive Sales in Cambodia. To develop & implement Dealer Sales Strategy in line with global brand standards and company standards and fit for the Cambodian market. To manage the day-to-day activity of the sales force, ensuring that each customer receives excellent customer service. To develop and implement an effective strategy to increase the share of officially sold cars.

Strategy & Business Development:

• Maximize commercial opportunities through developing and implementing effective and consistent sales & Dealer marketing events and campaigns.
• Shape and implement a customer strategy to retain and attract customers by delivering a differentiating retail experience for car owners.
• Provide input into the annual budget with effective strategies to enable achievement.
• Build and sustain constructive relationships with company headquarters, customers, support the sales team and where appropriate close deals.
• Have a thorough understanding of competitive activity, plans and strategies utilizing this intelligence to shape local strategy.

Operational:

• Establish core business standards and ensure that they, alongside the core brand standards, are implemented consistently.
• Resolve customer complaints.
• Control the use of company and demonstrator cars, to ensure that they are used effectively and that all paperwork is completed in line with the company policy and guidelines.
• Continually review all infrastructure and resource requirements to underpin growth, drive down costs and improve efficiency, while maintaining customer service levels.
• Identify sales opportunities and monitor conversion rates of sales force, understand where and why sales are lost and how to improve the sales process.
• Keep daily contact to the After Sales and Marketing Team to ensure service customers visiting will all have a Sales Consultant assigned.
• Manage the PDI and Delivery process of new car arrival from overseas in cooperation with After Sales department and ensure it is completed efficiently and effectively.

Management:

• Develop, guide, direct, motivate and manage the performance of all direct reports in line with the Performance Manager System to assist in the realization of their potential and to enhance their knowledge-based skills.
• Ensure that all employees are aware of business direction and performance.
• Develop a communication framework and related mechanism to ensure that all employees have access to the information required to do their job.
• Train and develop the sales team in pro-active sales techniques to maximize sales conversion.

Personal Development:

• Engage in continuous professional development; keep fully up-to-date with new products launched by principal.
• Arrange an annual appraisal with your line manager in accordance with the company’s appraisal process.

Education:

• Bachelor in Marketing or related field.
• Flexible, dynamic, self-sufficient and work oriented, has the drive to finish the task even in extended working hours
• At least Five years’ experience in automotive or other luxury business
• Possess excellent interpersonal skills and able to work well autonomously as well as part of a team
• Organizational and analytical working attitude
• Dynamic, positive, confident, self-motivated team player

Experiences:

• Excellent verbal and written communication in English and Khmer.
• Computer proficiency (Microsoft office words, excel, power point, photoshop, Social Media & Internet).
• Strong Sales Skills – Customer Focus
• Technical knowledge
• Problem solving and decision-making ability.
• Teamwork and collaboration.
• Accountability and responsibility.
• Customer focus (internal & external).
• Planning and organizing.