Management & Supervision

• Manage and monitor the performance of Chief.
• Ensure smooth daily store operations and adherence to company standards.
• Educate and motivate staff to achieve sales targets and provide excellent service.

Sales & Inventory Control

• Optimize sales and inventory control (Plan Proper Stock Policy, Controlling Order Clearance Slow Stock)
• Handle customer complaints and ensure prompt, professional resolution.
• Conduct data analysis to understand trends and forecast needs.
• Ensure FIFO compliance where applicable

Customer Service & Relationship Building

• Maintain admirable customer service standards across the store.
• Build and maintain strong relationships with mall management, tenants, and local community representatives.
• Research current situation (Market/Competitor situation)
• Build strong customer relationships and loyalty
• Monitor customer feedback and improve service quality

Planning & Development

• Plan and execute store events or promotional ideas to increase sales.
• Implement and manage PDCA (Plan-Do-Check-Act) cycles to improve performance and customer satisfaction.
• Increase Customer Satisfaction Pro- Communication with related parties outside (Mall, local community, local officer etc.)
• Other tasks assigned by Management.

• Bachelor’s degree in business administration, Marketing, Management, or related field.
• At least 3 years of experience in supermarkets, retail stores, or related industries.
• Good communication of English and Khmer
• Skills & Abilities:
• Strong management and leadership skills
• Excellent scheduling and organizational skills
• Ability to raise issues and solve problems
• Good communication and interpersonal skills
• Computer Skills (MS Word, Excel, etc.)
• Sales and customer service orientation

Personality:

• Willing to work in a dynamic retail environment and study mind set
• Preferred: Experience at the big retail companies is greatly welcome.