Vendor Operational Excellence

• Performance Monitoring: Track and analyze key operational metrics (e.g., cancellation rates, stock availability). Monitor internal and external integration logs to proactively identify and report data anomalies.
• Vendor Education & Training: Support the Account Management (AM) team in facilitating vendor training on POS devices. Maintain, and continuously improve both physical and digital training materials.

Cross-Functional Collaboration & Support

• Operational Support: Assist the AM team in troubleshooting order related issue, executing manual inventory update within backend systems, and escalating product bugs to appropriate technical teams.
• Content Integrity: Collaborate with the AM team to conduct regular audits and cleanups of product listings, ensuring seamless alignment between the platform and partners' physical inventory.