• Catalog Management Coordinator is responsible for setting up and maintaining menus and promotions for GrabFood and GrabMart merchants. The role ensures that all in‑app content (menu, prices, photos, promos) is accurate, compliant, and delivered within SLA, using tools such as Zeus and tracking sheets.

1. Menu Setup & Maintenance (Catalog Operations)

• Set up new merchant menus in Zeus using bulk templates (categories, item names, descriptions, prices, photos, modifiers) and upload via Bulk Upload (e.g. VML, MOD, dish_photo).
• Update existing menus (add/remove items, change prices, update photos, add/edit modifiers) within agreed SLA (e.g. 3 working days).
• Manage menu structure and attributes (cuisines, collections, tags, categories) to support search, tiles, and recommendations in the app.
• Process menu setup/update requests from internal teams (KAM, Commercial, QC, Product, Ops) via Content Request Form and tracking sheets; ensure all required information is complete before execution.
• Perform basic content moderation on menu assets (no competitor logo, phone number, sensitive content).

2. Promotion Setup & Maintenance

• Receive and validate promotion requests (promo type, level, mechanic, fund split, cities, date range, store list) from business teams and AMs.
• Build promo bulk templates (MFC) for: Percentage discount
• Amount off Free items / bundles using Category ID / Item ID exported from Zeus.
• Upload, activate, and update promotions in Zeus; manage promo lifecycle including extension, scope changes, and termination via bulk upload sheets.
• Apply appropriate labels and collections (e.g. Hot Deals, campaign tags) so promotions surface correctly in tiles and offer pages in the app.
• Track daily promo tasks in Content Ops tracking files (classification, action type, operator, status) and support reporting on BAU promo volume and SLA adherence.

3. Quality Control & Compliance

• Follow SOPs for menu and promotion setup, including required checks before and after upload (price accuracy, translations, images, funding, coverage, dates).
• Cooperate with QA/QC team on daily quality checks of catalog and promotions; fix errors identified in QC reviews quickly and accurately.
• Adhere to the minor/major error and strike system, taking feedback constructively and participating in retraining when required.
• Ensure all content complies with Grab policies and local regulations (menu hygiene, image guidelines, promo rules).

4. Tools, Process & Collaboration

• Use internal tools (Zeus, Bulk Upload, Stone Monkey, tracking sheets, Slack) to execute and track all menu and promotion tasks.
• Work closely with Commercial, KAM, Marketing, QA/QC, and Country Ops to clarify requests, plan campaign timelines, and resolve content issues.
• Maintain high productivity and SLA performance, updating trackers daily so that volume, status, and owner are clearly visible for all tasks.
• Support special campaigns and on‑call/peak coverage for large-scale menu or promo deployments when needed (e.g. mega campaigns, festivals).

• A bachelor's degree in any field is an advantage.
• Experience in data entry, content operations, e‑commerce, or administrative/operations roles.
• Comfortable working with Google Sheets/Excel (filters, basic formulas, cleaning and preparing bulk templates).
• Strong attention to detail and ability to follow SOPs and checklists.
• Able to work with English interfaces (tools/templates) and read basic English content; fluent in Khmer.
• Willing to support occasional peak periods (evening/weekend/holiday) for major campaigns.