• Receiving customer’s enquiry and complain of service
• Arrange daily working schedules, and yearly plan to meet with customer’s agreement
• Check the daily working quality in details, and to improve the quality level
• Build up a good relationship with customers during the operation, as far as those are still strictly concerned to the company’s benefits and policies
• Check the staff’s daily operation, in order to improve on any weakness and to keep up the working quality standards
• Report the problems and complaints from customer to direct supervisor, in case of important issues that could not be solved by self-handing
• Take care of full time staff and find the staff replacement
• Make sure the staff are following the standards in every steps, using of cleaning potion, equipment, and tools correctly
• Make sure the staff strictly follow company’s rule and regulations i.e. the rule of absenteeism, leaving condition, the wearing uniform, shoe, name tag attached during the working hours
• Check the equipment and tools are used properly, cleaned regularly and keep in good maintenance
• Clearly explain to the staff about company’s new rule and regulations that are required for them to follow
• Take a good care of staff, on health, hygienic, and safety issues
• Keep track, take care, and train the new staff in the section to work efficiently
• Train the staff having a good manner towards customers, dressing properly and neatly
• Take care of customer’s property in good condition
• Control the expenses according to the direct supervisor’s advice,

Essential:

Male

• Bachelor’s degree in any fields or equivalent
• Proficiency in MS Office: Excel, Word, Power and Email
• Fluent in English: listening, speaking, reading and writing
• Have work experience in the house​keeping

Personal Competencies:

• Communication skills
• Leadership skills

Personal Characteristics/Attributes for the role:

• Technically competent & practical
• Systematic, measured and logical
• Positive mental attitude
• Open communication style and team building mentality
• Strong communication and influencing skills
• Customer service orientated (external & internal)
• Coaching and people development skills
• Customer focused