The Director of Residential Sales & Leasing Services is responsible for providing strategic leadership and overall direction for the company’s residential sales, leasing, and project marketing business, driving revenue growth, strengthening client relationships, and ensuring strong team performance. The role combines market expertise, business development, operational oversight, and people leadership to deliver high-quality residential real estate services and achieve the company’s strategic objectives.

• Develop and lead the overall strategic direction of the Residential Sales & Leasing Services Department, ensuring alignment with the company’s vision, growth objectives, and market opportunities.
• Drive residential sales and leasing performance by setting departmental targets, managing deal pipelines, monitoring enquiry conversion, improving closing rates, and ensuring timely follow-up with buyers, tenants, landlords, owners, and project clients.
• Establish annual business plans, financial targets, budgets, and performance objectives for the department, monitoring results and implementing corrective actions as necessary.
• Initiate and coordinate residential marketing campaigns for sales, leasing, and project launches, including listing strategy, digital promotion, lead-generation activities, market positioning, open houses, client events, and collaboration with internal marketing resources.
• Identify new business opportunities, strategic partnerships, and market expansion initiatives that contribute to long-term growth and competitive advantage.
• Lead business development activities by building, maintaining, and expanding strategic relationships with developers, investors, tenants, corporate clients, landlords, referral partners, property owners, and key industry stakeholders to generate business opportunities and strengthen market presence.
• Provide executive leadership and guidance to departmental managers and team leaders, including setting individual KPIs, reviewing performance, fostering a high-performance culture, accountability, collaboration, and continuous professional development.
• Maintain strong market intelligence on residential supply, demand, pricing, rental trends, competitor activity, buyer and tenant requirements, and project performance to guide pricing advice, listing strategy, client recommendations, and departmental business planning.
• Lead negotiations and relationship management for major accounts, strategic partnerships, high-value transactions, inspections, presentations, and key client engagements throughout the sales and leasing process.
• Ensure effective talent management practices, including workforce planning, succession planning, leadership development, performance management, and employee engagement within the department.
• Represent the company in industry forums, networking events, client meetings, and public engagements to strengthen brand reputation and business relationships.
• Drive innovation, digital adoption, and continuous process improvement initiatives to enhance productivity, client experience, and business performance.
• Collaborate closely with senior management and cross-functional departments to support company-wide initiatives, business planning, operational improvements, and strategic projects.
• Prepare and present regular departmental performance reports to management, covering revenue, transaction pipeline, listings, enquiries, conversion rates, team performance, marketing outcomes, market feedback, risks, and opportunities for improvement.
• Perform other duties as assigned by the Managing Director in support of the company’s business objectives.

• Bachelor’s degree in Business Administration, Real Estate, or a related field, A Master’s degree (MBA or equivalent) is an advantage.
• Minimum of 5-10 years of experience in residential sales and leasing, with at least 5 years in a managerial role, and at least 3 years in a senior management or director-level role.
• Good communication skill as you will deal with a wide variety of different people on the job.
• High level of professionalism, integrity, business ethics, and sound judgment.
• Strong leadership and people management skills with the ability to lead managers, develop high-performing teams, and build a culture of accountability and excellence.
• Excellent English communication skills, both written and verbal.
• Proficiency in Chinese, Japanese, Korean, or other regional languages is an advantage.
• Advanced proficiency in Microsoft Office applications (Excel, PowerPoint, Word).
• Self-motivated, results-oriented leader with the ability to perform effectively in a fast-paced and highly competitive business environment.
• Strong analytical, strategic thinking, and problem-solving abilities with the capacity to make data-driven business decisions.