Location: Sakal Polyclinic Street 2004

Department: Information Technology

Reports to: Head of IT

• Manage and maintain hospital IT infrastructure, including servers, networks, computers, printers, and medical IT systems.
• Ensure continuous availability and optimal performance of Hospital Information Systems (HIS), Electronic Medical Records (EMR/EHR), and related clinical applications.
• Provide technical support and troubleshooting for hospital staff, including doctors, nurses, and administrative personnel.
• Install, configure, and update hardware, software, and operating systems in compliance with hospital standards.
• Ensure data security, confidentiality, and compliance with healthcare regulations (e.g., patient data privacy and access control).
• Monitor system performance, perform regular backups, and implement disaster recovery procedures.
• Coordinate with vendors and service providers for system upgrades, maintenance, and support contracts.
• Manage user accounts, access rights, and permissions according to hospital policies.
• Support integration of medical equipment and diagnostic systems with hospital IT platforms.
• Maintain IT documentation, asset inventories, and system logs.
• Train hospital staff on basic IT systems, cybersecurity awareness, and proper use of hospital software.
• Ensure compliance with hospital IT policies, SOPs, and accreditation requirements.
• Assist management in planning and implementing new IT projects and digital health initiatives.
• Respond promptly to IT incidents and emergencies to minimize service disruption.

• Bachelor’s Degree in Information Technology
• Minimum 3 years of relevant IT experience in similar roles.
• Good command of English.
• Strong troubleshooting, communication, and customer service skills.
• Ability to work independently and manage multiple priorities.