The Assistant Manager, IT Business Analyst, needs to sustain and accelerate our Digital Transformation, with a senior critical need for providing strategic leadership and managing the significantly increased workload across our core enterprise assets (e.g., CRM, ERP, and TMS). This role is essential to ensure the business value is maximized by complex digital solutions while delivering high-quality, user-centric enhancements on schedule.

Product Strategy & Vision

• Define and communicate the product vision, strategy, and roadmap for the assigned digital assets (CRM, ERP, internal portals, etc.) in alignment with the company's strategic objectives and business unit needs.

• Conduct market research, competitor analysis, and business case development to identify new features and enhancements that drive efficiency and growth.

• Act as the voice of the internal and external customer/user, prioritizing features based on business value, technical effort, and strategic alignment.

Product Development & Delivery

• Manage, groom, and prioritize the product backlog, clearly articulating user stories, acceptance criteria, and feature requirements.

• Collaborate closely with Business Units (BUs)/Functional Units (FUs), vendors, IT, and relevant stakeholders throughout the development lifecycle, ensuring timely delivery of high-quality, impactful features.

• Lead Sprint planning, backlog refinement, and review meetings, actively participating in daily stand-ups to provide clarity and remove roadblocks.

• Oversee UAT (User Acceptance Testing) and sign-off process to ensure features meet business objectives and quality standards before release.

Stakeholder Management

• Establish and maintain strong working relationships with key business stakeholders (Sales, Finance, Operations, Leadership) to understand their challenges and gather requirements.

• Communicate project progress, roadblocks, and release plans clearly and effectively to all levels of the organization.

• Facilitate workshops and discussions to drive consensus on requirements and solutions across diverse business groups.

System Optimization & Governance

• Monitor system performance and user feedback post-launch to identify areas for continuous improvement and new product opportunities.

• Ensure all product enhancements adhere to internal IT governance, security, compliance, and architectural standards.

• Manage vendor relationships for third-party software components (e.g., Salesforce, D365) to ensure service levels and product roadmaps are aligned with our needs.

• Bachelor’s or Master’s degree in information technology/business administration or relevant fields.

• Minimum of 5+ years of progressive experience as a Product Owner, Project Manager, IT Business Analyst, or similar role managing enterprise-level B2B/internal software platforms (CRM, ERP, SCM, etc.).

• Demonstrated experience in Agile/Scrum methodologies; Product Owner certification (CSPO, PSPO) is highly desirable.

• Proven ability to define a strategic roadmap and successfully execute it through the full product development lifecycle (from concept to launch).

• Deep understanding and hands-on experience with major CRM systems (e.g., Salesforce) and/or ERP systems (e.g., Dynamics 365 F&O).

• Exceptional skills in backlog management, writing clear user stories, defining acceptance criteria, and running A/B tests or pilots.

• Familiarity with data analysis tools (Power BI) and metrics to inform product decisions (ROI, adoption rates, efficiency gains)

• Strong problem-solving abilities

• Excellent communication, presentation, and negotiation skills, with the ability to influence cross-functional teams and senior leadership.

• Ability to prioritize and manage tasks.

• Attention to detail and willingness to learn