The Deputy CEO will serve as the strategic right hand to the CEO. This role has two primary principles:

1. Operate: Oversee the daily business, financial, and administrative operations of the existing facility, ensuring it remains the gold standard for pediatric care in Cambodia.
2. Build & Launch: Lead the project management, commissioning, and operational setup of the new branch, ensuring the facility opens on time, on budget, and fully compliant with international safety standards.

A. Operations Management

• Revenue & Finance: Oversee hospital revenue cycles, billing transparency, and expense control. Optimize patient flow to reduce waiting times while maximizing bed occupancy.
• Patient Experience (Non-Clinical): Manage all non-medical touchpoint reception, billing, security, and housekeeping. Ensure the "Hospitality" standard is met from the moment a parent walks in.
• HR & Staff Retention: Implement retention strategies for nurses and support staff. Handle administrative HR issues so that the Medical Director does not have to mediate disputes among non-clinical staff.
• Procurement: Streamline the supply chain for medicines and consumables to prevent shortages and reduce waste.

B. Strategic Expansion

• Construction Project Management: Act as the owner’s representative in meetings with architects, contractors, and engineers. Ensure the construction stays on schedule and aligns with the medical workflow requirements set by the CEO & Medical Director.
• Regulatory Compliance: Handle all government licensing, fire safety permits, and Ministry of Health approvals required to open the new facility.
• Commissioning & Procurement: oversee the purchasing and installation of heavy medical equipment (X-Ray, Lab, ICU setups) for the new site.
• Go-to-Market Strategy: Develop the launch marketing plan to ensure the Sen Sok branch has patient volume from Day 1.

• Education: Master’s Degree in Business Administration (MBA), Hospital Administration, or Project Management.
• Experience:
• Minimum 6-10 years in a senior management role.
• Crucial: Experience in Hospitality Management OR Construction/Project Management is highly preferred.
• Proven track record of opening new business units or managing multi-site operations.
• Language: Fluency in Khmer and English is mandatory. (Chinese is a plus).
• Soft Skills:
• High emotional intelligence to work alongside senior doctors.
• Strong negotiation skills (for dealing with construction contractors and suppliers).
• "Servant Leadership" mentality—understanding that their job is to support the medical team.