Sales Administration:

• Report on sales performance daily, weekly, and monthly.
• Assist in order processing, including order entry, verification, and tracking.
• Prepare and maintain sales-related documentation until the sales order is completed.
• Coordinate with internal and external departments (e.g., logistics, finance) to ensure timely delivery to customers and payment processing.
• Maintain accurate and up-to-date customer records in the CRM system or sales database.
• Maintain an organized and accessible file system for administrative and sales professionals.
• Report unusual sales activity to supervisors.

Customer Support:

• Respond to customer inquiries and provide product or service information.
• Assist customers with order status updates, product availability, and delivery details.
• Build and maintain strong customer relationships to enhance satisfaction and loyalty.
• Answer all customer calls and email inquiries promptly to resolve complaints or issues while ensuring customer satisfaction.

Sales Reporting and Analysis:

• Compile sales data, analyze trends, and prepare sales reports for management review.
• Monitor key sales metrics, including revenue, sales volume, and market share.
• Identify opportunities for sales growth and efficiency improvement based on data analysis.
• Support the sales team in preparing sales forecasts and projections.

Sales Coordination:

• Collaborate with the sales team to coordinate sales activities and track progress.
• Assist in organizing sales meetings, conferences, and events.
• Coordinate and schedule appointments, calls, and demos for the sales team. 
• Support the sales team in preparing sales presentations, proposals, and marketing communication materials.

Other Responsibilities:

• Perform other duties as assigned by the superior from time to time. 

• Bachelor Degree or higher in a relevant major
• At least 2 years of working experience in sales or marketing roles, administration or other related filed
• Knowledgeable in sales, delivery flow, call center, production management and other warehouse process (Just communicate with the team in charge, not work directly)
• Good English for communication, Chinese is a plus
• Prefer someone whose background from a similar industry, besides is also acceptable
• Process good skills in sales and negotiation abilities
• Good communication, adaptable and willingness to learn