We are seeking a detail-oriented and proactive Supplier Management Operations Executive to join our team. The successful candidate will be responsible for managing supplier operations efficiently by ensuring timely shipment handling, accurate documentation, strong communication and coordination with internal and external stakeholders, excellent customer service, and full compliance with company standards and reporting requirements.

Shipment Handling: 

• Coordinate with suppliers, logistics providers, and internal teams to ensure smooth shipment execution.
• Monitor shipment schedules, ensure on-time delivery, and manage shipment-related updates.
• Verify and confirm shipping instructions, packing lists, and cargo readiness.
• Support inbound and outbound shipment processes to meet customer requirements.

Documents and Systems Updates:

• Prepare, check, and maintain all required shipping and supplier documents (POs, invoices, contracts, etc.).
• Ensure all data and shipment records are updated accurately in the company’s ERP or operational system.
• Maintain proper filing and traceability of supplier records and communications. 
• Support supplier registration and onboarding documentation.

Communication & Coordination: 

• Act as the main contact point between suppliers and internal teams (purchasing, logistics, finance, and customer service).
• Communicate proactively with suppliers to confirm order status, resolve issues, and maintain good relationships.
• Coordinate with internal teams to align on forecasts, order changes, or shipment delays.
• Facilitate information flow and ensure all stakeholders are updated promptly.

Customer Service & Problem Solving:

• Handle supplier- or shipment-related issues quickly and professionally. 
• Coordinate with relevant departments to investigate root causes and implement corrective actions.
• Ensure service excellence by providing clear updates and solutions to both suppliers and internal customers.
• Follow up on claims, damages, or discrepancies to achieve resolution.

Compliance & Reporting: 

• Ensure all supplier operations comply with company policies, quality standards, and regulatory requirements.
• Support supplier performance reviews and audits.
• Prepare and submit periodic reports (supplier performance, cost analysis, KPI tracking, etc.).
• Contribute to continuous improvement initiatives in supplier management operations. 

• Bachelor’s degree or related field of Logistics, Business.
• 1–3 years of experience in supplier management, procurement, or logistics operations. 
• Strong attention to detail and accuracy in documentation and reporting.
• Good in Microsoft Office and operating systems.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and ERP or data management systems
• English language (spoken and written) and Chinese as a plus.

Key Competencies:

• Excellent communication and coordination skills.
• Strong analytical and problem-solving abilities.
• Proactive, responsible, and customer-oriented mindset.
• Ability to handle multiple tasks and work under pressure. 
• Team player with positive attitude and adaptability