We are seeking a detail-oriented and proactive AIR Operations Executive to join our team. The successful candidate will be responsible for managing and coordinating all air freight import and export operations efficiently — ensuring smooth shipment coordination, accurate documentation, and high-quality customer service.

Air Freight Shipment Handling:

• Coordinate air import/export shipments with customers, airlines, agents, and trucking companies.
• Manage bookings with airlines and ensure space confirmation.
• Prepare and check all related shipping documents (MAWB, HAWB, invoice, packing list, manifest, etc.).
• Follow up on cargo status and ensure timely delivery to the destination.
• Monitor and report any shipment delays or irregularities.

Documentation & System Updates:

• Input and update shipment details accurately in the company’s operation system.
• Prepare billing, costing, and invoices for customers and agents.
• Ensure all documentation complies with customs and airline requirements.

Communication & Coordination: 

• Communicate effectively with customers, sales teams, and overseas partners.
• Coordinate with customs brokers, warehouse staff, and airlines to ensure smooth cargo flow. 
• Provide shipment updates to customers in a timely and professional manner.

Customer Service & Problem Solving: 

• Handle customer inquiries and resolve shipment-related issues efficiently.
• Maintain positive relationships with clients and service providers.
• Support sales and customer service teams with shipment information when required.

Compliance & Reporting:

• Ensure all activities comply with company policies, IATA, and local customs regulations.
• Prepare operation reports and performance summaries as required by management. 

• Bachelor’s degree or related field of Logistics, Business.
• 1–2 years of experience in ocean freight operations (import/export). 
• Knowledge of air cargo handling and customs clearance process.
• Good communication and coordination skills.
• Good in Microsoft Office and operating systems. 
• Proficiency in Microsoft Office and export management software. 
• English language (spoken and written) and Chinese as a plus.

Key Competencies: 

• Detail-oriented and accurate
• Excellent coordination and communication skills 
• Strong problem-solving and decision-making ability 
• Able to handle pressure and meet deadlines
• Positive attitude and teamwork spirit