This pivotal role requires an exceptional leader with a proven track record in luxury or niche hospitality, a profound commitment to sustainable tourism, and deep cultural sensitivity. The Deputy Operations Manager will be the ultimate custodian of our brand, ensuring an unparalleled guest experience, fostering strong community relationships, and driving the long-term viability and growth of the property while steadfastly adhering to our environmental and social responsibilities.

Strategic Leadership & Business Development:

• Execute the overall strategic business plan, setting clear objectives for all departments to achieve financial targets, guest satisfaction, and sustainability goals.
• Identify and pursue opportunities for business growth, market positioning, and new product/service development consistent with ecotourism principles.
• Monitor market trends, competitor activities, and economic indicators to adapt strategies accordingly.
• Represent the establishment at industry events, conferences, and with key stakeholders.

Operational Excellence & Performance Management:

• Oversee all operational departments, including Rooms, Food & Beverage, Tour Operations, Sales & Marketing, Human Resources, Finance, Maintenance, and Grounds.
• Ensure the seamless and efficient functioning of all areas, upholding the highest standards of service, quality, and guest experience.
• Implement robust management systems, standard operating procedures (SOPs), and performance metrics across all departments.
• Conduct regular operational reviews, identify bottlenecks, and implement continuous improvement initiatives.

Financial Stewardship & Profitability:

• Full profit and loss (P&L) responsibility, including budgeting, forecasting, cost control, and revenue management.
• Develop and manage financial strategies to optimize profitability, return on investment, and asset utilization.
• Oversee procurement and supplier relationships, prioritizing local, sustainable, and ethical sourcing.
• Analyze financial reports, identify trends, and make informed decisions to drive financial performance.

Ecotourism & Sustainability Champion:

• Act as the ultimate champion and ambassador for the establishment's ecotourism mission and sustainability commitments.
• Lead the development, implementation, and reporting of comprehensive environmental and social responsibility programs.
• Ensure compliance with all relevant local and international sustainability certifications and best practices.
• Drive initiatives for resource conservation (water, energy), waste management (zero-waste aspirations, extensive composting), local biodiversity protection, and responsible visitor management.
• Educate and inspire staff and guests about the importance of sustainable tourism and the unique ecosystem of Preah Vihear.

Guest Experience & Brand Reputation:

• Set and maintain the highest standards of personalized guest service, anticipating needs and exceeding expectations.
• Personally engage with guests to gather feedback, resolve complex issues, and build lasting relationships.
• Safeguard and enhance the brand's reputation through consistent service delivery, effective online reputation management, and positive public relations.
• Ensure the guest experience authentically reflects Cambodian culture and the natural beauty of the region.

Human Resources & Talent Development:

• Lead the human resources strategy, including talent acquisition, retention, training, performance management, and succession planning.
• Cultivate a positive, inclusive, and high-performance work culture that empowers staff and promotes professional growth.
• Ensure fair labor practices, compliance with Cambodian labor laws, and competitive compensation and benefits.
• Prioritize local employment and provide opportunities for skill development within the community.

Stakeholder & Community Relations:

• Build and maintain strong, transparent relationships with the community and local authorities, being their primary liaison and providing regular, comprehensive reports on performance and strategic progress.
• Foster genuine and beneficial relationships with local communities, ensuring the establishment contributes positively to their well-being and development.

Risk Management & Compliance:

• Ensure full compliance with all local laws, regulations, and industry standards, including health, safety, security, and environmental protection.
• Develop and implement robust risk management strategies and emergency response plans.
• Safeguard the assets of the establishment.

• Minimum of 5+ years of progressive leadership experience in the hospitality industry, with at least 2-3 years in a Duty Manager or similar top-tier executive role, preferably within a luxury, boutique, or ecotourism property.
• Demonstrated, in-depth knowledge and proven track record in developing and managing sustainable tourism operations, environmental conservation initiatives, and community engagement programs. Experience with relevant sustainability certifications is highly advantageous.
• Exceptional strategic thinking, analytical, problem-solving, and decision-making skills. Strong ability to motivate, inspire, and manage diverse teams at all levels.
• Proven expertise in P&L management, budgeting, forecasting, revenue management, and cost control.
• Excellent interpersonal, negotiation, and communication skills (written and verbal) in both English and Khmer - a third language is desirable.
• Extensive understanding of Cambodian culture, history, traditions, and the socio-economic context of Preah Vihear Province.
• Advanced proficiency in Hotel Property Management Systems, financial software, and business intelligence tools.
• Proven ability to thrive and lead effectively in a dynamic, potentially remote, and culturally unique environment.