The Senior Officer, Visa Services, delivers expert visa consultation and processing, driving sales and ensuring client satisfaction. This role manages all aspects of the visa application process, from document preparation and client relationship management to market analysis and performance reporting, while proactively resolving issues and identifying opportunities for growth.

• Expert Visa Consultation & Sales: Provide expert guidance and drive sales of visa services to retail and corporate clients.
• Document Compliance & Processing: Ensure accurate and compliant document collection, verification, and preparation for visa applications.
• Client Relationship Management: Cultivate and maintain strong client relationships, delivering exceptional service.
• Problem Resolution & Client Support: Proactively address client inquiries and resolve issues, ensuring client satisfaction.
• Market Analysis & Trend Identification: Conduct surveys and analyze market trends to identify opportunities and improve service offerings.
• Customer Inquiry Tracking & Reporting: Generate and manage daily customer inquiry reports to monitor client needs and service delivery.
• Sales & Performance Reporting: Prepare weekly sales reports and monthly summaries for management review.
• Process Optimization: Continuously improve visa processing procedures for efficiency and accuracy.
• Compliance Adherence: Maintain up-to-date knowledge of visa regulations and ensure all processes comply.
• Execute other duties and tasks as assigned by management.

Education

• A Bachelor’s degree in Business Administration is required; a degree in Tourism and Hospitality Management is preferred.

Experiences

• A minimum of 2 years of relevant working experience.
• MS Office and Software

Candidates must demonstrate strong computer skills, including proficiency in:

• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint
• Digital social applications

These skills are essential for the effective creation of reports, proposals, and recommendations.

Other Skills

• Proven ability to manage multiple projects, think strategically, and deliver results under pressure.
• Strong problem-solving, selling, and negotiation skills.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
• Demonstrated integrity, proactivity, and a collaborative work style.