We are seeking highly motivated and qualified individuals to join our team as Senior Underwriting Support Officer. This role involves evaluating and accurately fulfilling processing requests from external agents (our customers) and internal underwriting staff. 

• Coordinate and monitor panel hospitals/clinics to ensure smooth and quality delivery of health checkup services to customers.
• Review applications to ensure they meet the company’s underwriting guidelines.
• Maintain accurate, up-to-date records within underwriting software programs by verifying all documents for accuracy and completion, providing sound policy recommendations to prospective and existing customers.
• Correspond with applicants via phone, email, and in person to collect and analyze insurance information, facilitating the risk assessment process and providing underwriting support.
• Serve as the liaison for underwriters and customers to track, manage, and prioritize insurance applications and other services.
• Update pending cases reports and support sales in follow-ups.
• Collaborate for system enhancements based on business requirements.
• Provide support to the claims function as needed, including the development and enhancement of claim systems.
• Perform other tasks as assigned by the line manager. 

• Bachelor’s degree in a related field, such as business administration, medical, or compliance.
• Minimum of 2 years of proven working experience in a related role or in the insurance industry is a plus.
• Strong attention to detail to ensure the accurate collection of information and entry into databases.
• Proficiency in computer systems and the ability to learn new systems quickly. Experience with Microsoft Outlook, Excel, and Word.
• Ability to prioritize job responsibilities to meet internal service standards and carrier requirements, with effective priority and time management skills.
• Good analytical and communication skills, with a sales and customer service orientation.