Prince Horology is seeking a motivated and leadership-oriented General Manager to support new Watch Service Center and the Executive Principal. The General Manager will play a critical leadership role in setting up and managing the Watch Service Center. This includes establishing operations, recruiting and training staff, and driving service excellence to Swiss international standards. In addition, the General Manager will support the Executive Principal by assisting with operational oversight at Prince Horology, helping to strengthen institutional efficiency and stakeholder engagement. This role is ideal for a hands-on, results-driven leader ready to build and grow a world-class service center while contributing to the broader mission of skills development in Cambodia.

Primary – Watch Service Center Setup, Management, and Staff Development

• Lead the full establishment of the Watch Service Center, including the design of operational systems, service workflows, quality control, and customer service protocols, ensuring alignment with international best practices and Swiss horological standards.

• Recruit, train, and supervise technical and client service teams, selecting individuals with strong technical skills and a commitment to service excellence, and building a team structure focused on operational efficiency and outstanding customer experience.

• Drive service excellence and operational efficiency by setting service standards, managing daily operations, overseeing client feedback, and fostering a client-first culture.

• Manage financial performance, pricing, inventory, and service reporting to achieve business development targets while maintaining high service quality; oversee budgeting, cost control, and revenue forecasting.

• Develop and implement technical and customer service training programs to ensure staff meet Swiss watch service standards in both technical competency and customer relationship management.

• Build a high-performance, precision-driven service culture emphasizing professionalism, attention to detail, and continuous improvement.

• Provide coaching, team development, and structured performance evaluations, implementing individual development plans and facilitating ongoing skills advancement.

Secondary – Support for Prince Horology

• Support the Executive Principal with operational, administrative, and strategic activities to enhance institutional efficiency.

• Assist in planning, workflow optimization, and project execution to strengthen internal operations.

• Support stakeholder reporting and communications, ensuring high standards of transparency with Prince Foundation, donors, and partners.

• Provide operational assistance for academic programs, events, and initiatives, aligning the Watch Service Center with Prince Horology’s broader mission.

• Help maintain and expand partnerships with external organizations, vendors, and industry stakeholders to enhance Prince Horology’s growth and visibility.

i. Education & Certification:

• Bachelor’s degree in Business Administration, Operations, or a related field.

ii. Experiences & Skills: 

5–8 years of progressive experience in operations management, retail services, hospitality, or a related sector, with demonstrated expertise in overseeing daily operations, implementing service systems, and driving business performance. Prior experience in setting up new service centers, outlets, or operational units is highly preferred and will be considered a strong asset.

• 2–3 years of direct team leadership and supervisory experience, with a proven ability to recruit, train, manage, and motivate diverse teams to achieve operational goals. Experience in developing team structures, performance monitoring, and fostering high service standards is essential.

• Hands-on and entrepreneurial mindset, capable of taking initiative, solving problems proactively, and adapting quickly to evolving operational needs. Must demonstrate a deep personal commitment to service excellence, precision, and continuous improvement.

Strong leadership, organizational, and operational management skills, with the ability to design and implement efficient workflows, manage budgets and inventories, ensure service quality compliance, and cultivate a customer-first culture. Excellent interpersonal and communication skills are essential for working with internal teams, stakeholders, and external partners.

iii. Attitude:

- Detail-Oriented & Organized – Ensures accuracy and structured workflows.

- Proactive & Resourceful – Takes initiative to support efficiency.

- Effective Communicator – Strong written and verbal skills in English and Khmer.

- Financially Diligent – Supports expense tracking and invoices.

- Team Player – Collaborates well with colleagues.

- Mission-Driven – Aligns with organizational values.

- Adaptable & Flexible – Adjusts to changing priorities.