Service and Application Engineer
HRINC (Cambodia) Co., Ltd Job location: Phnom PenhLogin to see salary
Job Description
Benefits Package
Company Profile
Company Contact
Job Overview
# Hiring1
Job TypePermanent Job
Exp. LevelExecutive/Officer
Job FunctionOthers
IndustryManufacturing
Preferred ApplicantLocal
Required LanguageEnglish , Khmer
DeadlineJun 11, 2025
LocationPhnom Penh
Responsibilities and Duties
- Manage and maintain high-level long-term business relationships with existing customers and develop new business opportunities to expand the aftermarket sales & service in systems maintenance, retrofit, repair, and spare parts business for pump and valve.
- Develop, maintain and update a comprehensive customer database for future engagement
- Maintain and update a complete inventory of equipment-related service operations and technical documents
- Attend promptly to enquiries and understand customers’ needs to fulfil their requirements.
- Select and recommend appropriate pumps, valves, spare parts, equipment, systems, and accessories based on customer requirements for various applications on-site
- Ensure smooth operations related to warranties within the organisation or company.
- Receive, process, and review warranty claims from customers, verify their eligibility, and ensure their adherence to the company's policies and guidelines.
- Correspond with factories, KSB companies and contractors / dealers for support; in relation with terms of price, technical support / service, and delivery.
- Utilise and update CRM (C4C) database on registered products to installed base and customer visits records.
- Ensure proper handover of purchase order (in terms of technical and commercial with supporting document / costing sheet) to Sales Team and Order Processing Team.
- Regularly report site status & progress, and customer feedback to the Service Manager/ Country Manager
- Prepare necessary documents, site visit reports and service reports for customer submission and approval
- Assist and handle all service repair order-related activities, arrangements, assignments, and clarifications issues by attending promptly to customers’ needs to fulfil their requirements
- Perform field maintenance on pumps, valves, and equipment
- Support the installation, repair, maintenance, and commissioning works
- Be readily available, contactable, and responsible for promptly addressing and resolving customers’ on-site issues
- Assist Service Manager/ Country Manager in sourcing for potential service partners within Phnom Penh
- Support the service workshop activities with pump and valve repairs and servicing
- Contribute to maintaining the workshop in an environmentally safe and organized manner and ensure equipment & tools are well maintained
- Assist Sales & Application Engineers with rehabilitation projects by conducting site analysis with provision of visit reports
- Assist site operators with product maintenance and inventory management
- Perform field maintenance on pumps, valves, and equipment
- Support the installation, repair, maintenance, and commissioning works upon receiving official instructions with valid purchase orders from customers or from Service Manager / Country Manager
- Be readily available, contactable, and responsible for promptly addressing and resolving customers’ on-site issues
- Handle other ad-hoc duties as assigned by the Service Manager/ Country Manager.
Qualifications and Skills
- Master’s or bachelor’s degree in Engineering (Electrical, Mechanical, Water Environment, Fluid Mechanic, or related field) or equivalent
- Possess knowledge on laser or dial gauge alignment, is preferred
- Proven experience in engineering, or technical in a relevant industry, and working with foreigner boss
- Strong technical background and understanding of engineering principles and product applications
- Excellent communication, presentation, and negotiation skills (Khmer and English)
- Ability to work independently as well as collaboratively within a team
- Strong problem-solving abilities and customer-oriented mindset
- High commitment to delivering efficient results and dedication to fulfilling responsibilities
- Willingness to travel to customer sites for meetings, providing services, or installation
- Willingness to travel to provinces and abroad for meetings, presentations, service-provision, or to conduct training sessions
- Flexible, responsive, proactive, capable, available, contactable, and demonstrating a positive and professional work ethic during work hours.
How to Apply
NameHANG Vuthea (Mr.)
TitleRecruitment Assistant
Phone Number+855 87842717 /
EmailHANG.Vuthea@hrinc.com.kh
AddressHouse #10, Street 242, Sangkat Chaktomuk, Khan Daun Penh, Phnom Penh, Cambodia.
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