Front Office Supervisor

HRINC (Cambodia) Co., Ltd Job location: Phnom Penh

Job Description

Benefits Package

Company Profile

Company Contact

Job Overview

# Hiring2

Job TypePermanent Job

Exp. LevelSenior Executive/Officer

Job FunctionCall Center / Customer Care

IndustryAutomotive / Heavy Equipment

Preferred ApplicantLocal

Required LanguageKhmer , English

DeadlineMay 25, 2025

LocationPhnom Penh

Responsibilities and Duties

Ensure that customers understand the work detailed on job cards and that they sign to evidence their agreement.
Ensure customers are advised of all work undertaken and of the need for any further or future repair or servicing requirements.
Ensure customers are notified of the need for and methods of payment prior to collecting vehicles.
Advise customers of the dealership policy with regard to the release of vehicles.
Collect payment for cash repairs to vehicles at the time of customer collection.
Accurately maintain cash/credit recording systems and ensure the security of all payments received.
Ensure dealership-approved procedures are adopted for verification of validity when payment is made by cheque, credit card, or charge card.
Ensure all warranty and other free-of-charge work has been identified and signed for by the customer.
Ensure that customers fully understand the limits and conditions of such work and the effect of repairs, especially on older vehicles.
Maintain the workshop loading system in a timely, up-to-date, and accurate manner.
Administer paperwork systems and control the flow of documentation to enable records and customer/vehicle details to be easily retrieved.
Maintain appointment, daily booking, and 3-month booking records.
Ensure the follow-up call to all booking customers one day in advance and 15 minutes before the booking time.
Upselling should be applied right away and followed up through daily and weekly (Quotation).
Follow through on the commitment to the car being ready on time and returning the car clean.