# Hiring1
Job TypePermanent Job
Exp. LevelExecutive/Officer
Job FunctionCall Center / Customer Care
IndustryReal Estate
Preferred ApplicantLocal
Required LanguageEnglish , Standard Chinese
DeadlineMay 2, 2025
LocationPhnom Penh
- Responsible for meeting and assisting all our guests upon their arrivals, during their stay and departures from the hotel.
- Assist hotel guests efficiently, courteously and professionally.
- Proper dress code, personal hygiene and well presentable
- working hours : 13:00PM-22:00PM
- Welcoming guests in friendly and professional way
- Escorts VIP guests to their allocated room and explain the facilities and room features.
- Maintain regular contacts with the guests.
- Obtain guests feedback on their stay in the hotel. If complaints, take immediate actions to remedy solutions.
- Record daily activities and complaints and informs the respective department heads for immediate actions.
- Promote all outlets and any special promotions going on.
- Be thoroughly familiar with the hotel procedures and policy concerning reservations, room’s assignments, room charges and credit facilities.
- Ensures that all facilities are available to the guests.
- Inspects VIP room status and amenities in good order prior to guest’s arrival.
- Greets guests upon arrival and bids farewell upon departure.
- Maintains an active presence in the hotel lobby to greet and assist incoming guests.
- Assists and coordinates with Front Office reception to ensure consistent service.
- Handles guest’s complaints immediately and follows up thoroughly.
- Prepares and coordinates the distribution of guest amenities, welcome letters and fruit setups for VIPs.
- Adhere to the country’s laws while at work or at the accommodation.
- Understand, respect and communicate company values and culture.
- Maintain yourself respectfully at all times, as you will be reflecting the company.
- Keep with you at all times, the contact numbers for Health and Fire Emergencies.
- Ensure safety in regard to your health at work.
- Hotel property should not be misused, and cost saving is appreciated.
- Treat your colleagues on all levels with respect.
- Any other areas of instruction, given by your Department Head.
NameOxley-Worldbridge Asset Management (Cambodia) Co.,Ltd
TitleHR Department
Phone Number99753533 / 69862021
Emailh.choronai@oxleyworldbridge.com.kh
AddressThe bridge-SOHO Tower, Level 40th National Assembly Street, Tonle Bassac Commune, Chamkarmorn District, Phnom Penh City, Kingdom Of Cambodia