Customer Services Care/Marketing Officer (Chinese Speaking)

HRINC (Cambodia) Co., Ltd Job location: Phnom Penh

Job Description

Benefits Package

Company Profile

Company Contact

Job Overview

# Hiring1

Job TypePermanent Job

Exp. LevelExecutive/Officer

Job FunctionCall Center / Customer Care

IndustryPharmaceutical / Health Care

Preferred ApplicantLocal

Required LanguageEnglish , Standard Chinese , Khmer

DeadlineJul 31, 2025

LocationPhnom Penh

Responsibilities and Duties

Responds to client needs/questions/complaints via face-to-face, telephone, messenger and email in properly manner
Responsible for hotline services these included receiving phone call and call out to client etc…
Serves client by selling services/products and meeting client need
Analyze client problems and provides information/solutions
Assist in developing and maintaining positive client relations and coordinates with various functions within the hospital to ensure that client requests, questions, and complaints are handled appropriately and in a timely manner
Receive and place follow-up phone calls, messengers, and emails to answer client questions
Responds to insurance client questions regarding insurance benefits, eligibility and claim
Work in close collaboration with clinical team to increase cross-service referrals within the hospital
Assist line manager to develop plan of making loyalty clients
Ensure client satisfaction and provide professional support
Build sustainable relationship and trust with client through open and interactive communication
Develop, produce and manage digital marketing contents and activities for Chinese customer segment
Coordinate the design of promotional materials and distribute in online and off-line channels,
Manage and maintain social media including Wechat, Xiaohongshu, Weibo, etc.
Work in team to develop action plans and strategy to generate new clients;
Assist in developing creative health contents for communication and marketing materials
Undertake other duties and responsibilities as assigned by supervisor

Qualifications and Skills

Bachelor degree in marketing, communications or other related field
At least 1-2 years working at similar level with demonstrable success
Health sector experience is desirable but not required
Have knowledge of a wide range of marketing and communication techniques and concepts,
Be well presented with a professional manner,
Work well in a team and with a wide range of people,
Effective communicator, fluent in Khmer written/spoken, good command of Chinese
Sound computer skills including MS Office suite of programs

How to Apply

NameLY Socheata (Ms).

TitleAssociate Recruiter

Phone Number+855 16804386 /

EmailLY.Socheata@hrinc.com.kh

AddressHouse #10, Street 242, Sangkat Chaktomuk, Khan Daun Penh, Phnom Penh, Cambodia.

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