• Provide quality support through Voice and Digital Ticket channels for our consumer and partner
• Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner
• Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor
• Support other department campaigns when the need arises

Please refer to working conditions and benefits as following: 

- Title: Customer Experience Specialist (Contact Center) 

- Salary offer: $300 - $350

- Shift allowance: $5 (Based on an actual workday)

- OT: Shall be entitled if any 

- Insurance: Group Personal Accident + NSSF)

- Working days: 5 days per week 

- Working hours: Shifts Rotation (shift A: 7:00am - 4:00pm / shift B: 13:00pm - 22:00pm/ Shift C: 10pm-7am) (flexible to work based on arrangement by line manager) 

- Training shift A: 7:00 AM - 4:00pm 

- Contract type: UDC (Undetermined Duration Contract)

- Seniority payment: Based on contract type, UDC 

- Probation period: 3 Months

- Other benefits: Comply by Labor Law.

• Minimum Qualifications: Studying or graduate in bachelor's degree
• At least 1 years Contact Centre experience in a fast-paced environment
• Quick learner, problem solver, passionate professional with strong interpersonal, cross-team collaboration and communication skills.
• Good computer skills
• Good at English (Speaking & Writing)
• Able to work on shifts rotation and night shift