The role will be responsible for providing the responds to client needs/questions/complaints through face to face, messenger, phone call, and email. S/he will be client guide to a better healthcare experience and ensure that client only needs to contact once to get the help client needs. S/he is also responsible for the marketing activities to the Chinese customer segment.

• Responds to client needs/questions/complaints via face-to-face, telephone, messenger and email in properly manner
• Responsible for hotline services these included receiving phone call and call out to client etc…
• Analyse client problems and provides information/solutions,
• Assist in developing and maintaining positive client relations and coordinates with various functions within the hospital to ensure that client requests, questions, and complaints are handled appropriately and in a timely manner
• Receive and place follow-up phone calls, messengers, and emails to answer client questions.
• Responds to insurance client questions regarding insurance benefits, eligibility and claim
• Work in close collaboration with clinical team to increase cross-service referrals within the hospital
• Assist line manager to develop plan of making loyalty clients
• Ensure client satisfaction and provide professional support
• Build sustainable relationship and trust with client through open and interactive communication
• Undertake other duties and responsibilities as assigned by supervisor
• Develop, produce and manage digital marketing contents and activities for Chinese customer segment
• Coordinate the design of promotional materials and distribute in online and off-line channels
• Manage and maintain social media including Wechat, Xiaohongshu, Weibo, etc.
• Work in team to develop action plans and strategy to generate new clients
• Assist in developing creative health contents for communication and marketing materials

• Bachelor degree in marketing, communications or other related field.
• At least 1-2 years working at similar level with demonstrable success.
• Health sector experience is desirable but not required
• Have knowledge of a wide range of marketing and communication techniques and concepts,
• Be well presented with a professional manner,
• Work well in a team and with a wide range of people,
• Effective communicator, fluent in Khmer written/spoken, good command of Chinese
• Sound computer skills including MS Office suite of programs