Customer Service Officer

HRINC (Cambodia) Co., Ltd Job location: Phnom Penh

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Job Overview
# Hiring1
Job TypePermanent Job
Exp. LevelExecutive/Officer
Job FunctionCall Center / Customer Care
IndustryReal Estate
Preferred ApplicantLocal
Required LanguageEnglish , Khmer
DeadlineMay 10, 2025
LocationPhnom Penh
Responsibilities and Duties
  • Greeting to customer
  • Deal directly with customers either by telephone, electronically or face to face
  • Fill in data for every customer's call
  • Politely provide clear information to customer
  • Provide pricing and delivery information
  • Organize workflow to meet customer
  • Meeting with customer come to check theirs houses progress and update to customer by showing report or call back
  • Provide solution to every complaints or problems
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Maintain customer databases
  • Manage administration task
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Other tasks to be assigned by manager
Qualifications and Skills
  • Bachelor Degree in Sale/Marketing or related fields
  • Minimum One-year experience in related fields
  • Strong communication skills, customer-facing and relationship skills
  • Proficient user of MS Office (MS Excel, PowerPoint in particular, Social Media include)
  • Problem-solving skills
  • Ability to work under pressure
How to Apply
NameLY Socheata (Ms).
TitleAssociate Recruiter
Phone Number+855 16804386 /
EmailLY.Socheata@hrinc.com.kh
AddressHouse #10, Street 242, Sangkat Chaktomuk, Khan Daun Penh, Phnom Penh, Cambodia.
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