Air Freight Shipment Handling:                                                                                                                                                          

• Coordinate air import/export shipments with customers, airlines, agents, and trucking companies.                  
• Manage booking with airlines and ensure space confirmation.                                                                                            
• Prepare and check all related shipping documents (MAWB, HAWB, invoice, packing list, manifest, etc.).             
• Follow up on cargo status and ensure timely delivery to destination.                                                                      
• Monitor and report any shipment delays or irregularities.                                 

Documentation & System Updates:                                       

• Input and update shipment details accurately in the company’s operation system.                                                               
• Prepare billing, costing, and invoices for customers and agents.                                                                                            
•  Ensure all documentation complies with customs and airline requirements.                                                                                         

Communication & Coordination:                   

• Communicate effectively with customers, sales teams, and overseas partners.            
• Coordinate with customs brokers, warehouse staff, and airlines to ensure smooth cargo flow.                                  
•  Provide shipment updates to customers in a timely and professional manner.                                                               

    4. Customer Service & Problem Solving:    

•   Handle customer inquiries and resolve shipment-related issues efficiently.      
• Maintain positive relationships with clients and service providers.                                                                                                     
• Support sales and customer service teams with shipment information when required.

• Bachelor’s degree or related field of Logistics, Business.                                                                                                               
• 1–2 years of experience in ocean freight operations (import/export).                                                 
• Knowledge of air cargo handling and customs clearance process.                                                                                     
• Good communication and coordination skills.                                                                                                                    
• Good in Microsoft Office and operational systems.                                                                                                                              
• Proficiency in Microsoft Office and export management software.                                                                                                 
• English language (spoken and written) and Chinese as a plus.