Outbound:

• Support Team to capture bookings when they could not finish on time.
• IDSH clean up CPF, DG requesting, e-B/L customer registration.
• Daily clean up MOC registration in CCSC “Customer Service Centre”
• Monitoring D/D billing and ensure A/R collection on time.
• Handle NCR cases, if any.
• Cross check the m/v connection by instruction to team re-nominate to the correct m/v when foresee not properly assigned as to avoid cargo long overdue at t/s port.
• Provide backup support when a CSV is absent.
• Weekly and Monthly reports to management.

Inbound:

• Monitoring D/D billing
• Remind Team to push customers if foresee any long overdue A/R>14days
• Ensure IB CSV send 1st, 2nd and final remind email together with attached file letter to customers for any undelivered cargo over 14days, 20days and 30days.
• Provide backup support when a CSV is absent.
• Monthly update long overdue containers to CCSV in HKG.

Manage Document Task (Back up):

• DSH clean up (unrated booking, create voyage control, cargo discrepancy,…etc)
• Monitor vessel schedule and inform VDC for BL ready
• Push SI
• Issue invoice
• Refresh IOCM
• IDSH Clean Up (Real time)
• Daily email handling
• Open file - SOB update
• EOV complete
• Advance manifest submission and monitor
• IOCM rejection/ Do not load handling
• Add B/L instruction
• Switch BL Handling
• Send BL draft via email for non-MOC user to customer
• BL deletion request
• Memo BL creation and follow up
• CEL review and set up in system
• Guide and monitor VBC's performance