Key Account Management:

• Build and maintain strategic client relationships
• Understand evolving customer needs and preferences
• Resolve escalations swiftly and professionally
• Ensure high retention rates through exceptional services

Operational Excellence:

• Oversee vehicle intake and service appointment scheduling
• Optimize throughput and minimize bottlenecks
• Collaborate with teams to meet monthly KPIs
• Implement consultative selling approaches, corporate & fleet

• Associate degree or higher in automotive technology, business administration, or related field
• Minimum 3 years in automotive service management or key account fleet supervision
• Proven track record in a high-volume service environment
• Strong leadership and team management abilities
• Excellent communication and problem-solving skills
• Proficiency with automotive service satisfactory
• Advanced CRM and sales skills