Import&Export Customer Service Supervisor

HRINC (Cambodia) Co., Ltd Job location: Phnom Penh

Job Description

Benefits Package

Company Profile

Company Contact

Job Overview

# Hiring1

Job TypePermanent Job

Exp. LevelMiddle Management

Job FunctionCall Center / Customer Care , Logistic

IndustryLogistics

Preferred ApplicantLocal

Required LanguageEnglish

DeadlineMar 28, 2026

LocationPhnom Penh

Responsibilities and Duties

Supervise and coach the belonging team to ensure they are operating efficiently.
Ensure all transactions/activities are completed within a timeframe as per SOP requirements (any exception should be duly escalated).
Regularly review job performance and target budget with the belonging team to ensure quality services are maintained.
Maintain constant premium service all requirements KPI (SI/CY Cut-off/ETD/ETA/SOP/Invoice billing…etc..) and ensure formalize process and share among the team then delegate.
Monitor the overtime to ensure maximum utilization of resources within the belonging team.
Drive the team (not only him/herself) to upsell ocean freight, air freight, clearance, trucking, warehousing or local value-added services proactively and coordinate with local sale team to get support and set up smooth daily operation job within the team and beyond.
Specific resolutions offered to customers/vendor/carrier/NVO and all team members which comply with effective result.
Maintain long-term relationship with our existing KEY vendor and develop the strategic approach to build up good connection with potential opportunity as well as develop new business for all products.
Manage and lead team (customer segmentation will be assigned from time to time) to achieve excellent service (minimal error or zero error). Closely monitor daily operation tasks (e-mail and given idea) strengthen to meet all required customer SOP milestones and timeline.
Take lead for problem solving with shippers/carriers/HQ/CCP Office/customers. This role will require direct reporting to related parties such as phone call, email, web conference call, presentation, develop improvement plan, prevention plan, SOP, etc. for all necessary to fulfill the expectation from all parties including management team.
Monitor AR with local vendors with on time payment settlement. Any late, must follow AR procedure to issue late payment charge or related procedure.
Monitor AP with local suppliers and team. Ensure there is no long pending job cost or AP cross month settlement.
Follow timeline of Weekly/Monthly Report submission.
Other tasks assign by management.

How to Apply

NameCHEN Sreypich (Ms).

TitleRecruitment & Client Relation Coordinator

Phone Number+855 10988944 /

Emailchen.sreypich@hrincjobs.com

AddressThe Edge Phnom Penh, House No. A9-A10, Ayasmayan East Street (St. 139), Phum 1, Sangkat Sras Chork, Khan Daun Penh, Phnom Penh

Other opening vacancies from HRINC (Cambodia) Co., Ltd

To support us!
Please mention www.hrincjobs.com as a source you found the job in your applied email.