Customer Services Care (Chinese Speaking)

• Responds to client needs/questions/complaints via face-to-face, telephone, messenger and email in properly manner,
• Responsible for hotline services these included receiving phone call and call out to client etc…,
• Serves client by selling services/products and meeting client need,
• Analyze client problems and provides information/solutions,
• Assist in developing and maintaining positive client relations and coordinates with various functions within the hospital to ensure that client requests, questions, and complaints are handled appropriately and in a timely manner,
• Receive and place follow-up phone calls, messengers, and emails to answer client questions.
• Responds to insurance client questions regarding insurance benefits, eligibility and claim,
• Work in close collaboration with clinical team to increase cross-service referrals within the hospital,
• Assist line manager to develop plan of making loyalty clients,
• Ensure client satisfaction and provide professional support,
• Build sustainable relationship and trust with client through open and interactive communication,
• Undertake other duties and responsibilities as assigned by supervisor.

Marketing Officer (Chinese Speaking)

• Develop, produce and manage digital marketing contents and activities for Chinese customer segment,
• Coordinate the design of promotional materials and distribute in online and off-line channels,
• Manage and maintain social media including Wechat, Xiaohongshu, Weibo, etc.
• Work in team to develop action plans and strategy to generate new clients;
• Assist in developing creative health contents for communication and marketing materials.

• Bachelor degree in marketing, communications or other related field.
• At least 1-2 years working at similar level with demonstrable success.
• Health sector experience is desirable but not required. 
• Have knowledge of a wide range of marketing and communication techniques and concepts,
• Be well presented with a professional manner,
• Work well in a team and with a wide range of people,
• Effective communicator, fluent in Khmer written/spoken, good command of Chinese.
• Sound computer skills including MS Office suite of programs.