HRINC (Cambodia) Co., Ltd Job location: Phnom Penh

Job Description

Benefits Package

Company Profile

Company Contact

Job Overview

# Hiring1

Job TypePermanent Job

Exp. LevelExecutive/Officer

Job FunctionCall Center / Customer Care

IndustryLogistics

Preferred ApplicantLocal

Required LanguageKhmer , English

DeadlineMar 7, 2026

LocationPhnom Penh

Responsibilities and Duties

Coordinate with shippers, warehouse, carriers, overseas teams, and internal teams to ensure smooth operations.
Acknowledge bookings within 24 hours after receiving from shipper/vendor.
Follow company SOP and KPI (pre-alert, post-alert, documentation, email follow-up).
Communicate daily with customers and internal teams; escalate issues or discrepancies on time.
Work with carriers to secure space and equipment; report any issues promptly.
Prepare and submit local charges after ETD + 2 days.
Support AP and AR follow-up with Finance team and shippers on a weekly basis.
Report late payments and follow company process when required.
Handle cargo issues (damage, wrong condition) and work with shipper to resolve quickly.
Check empty containers before loading and report any issues with photos.
Submit weekly and monthly reports on time.
Attend required training (15–20 hours per year).
Work closely with the team and follow company policies and procedures.

Qualifications and Skills

Bachelor's Degree holder in related field.
Good command of written/ spoken English will be an advantage.
Proficiency in computer literate, such as Excel, Word, Outlook and PowerPoint.
Good communication skill, customer focused, achievement driven, teamwork and able to work under pressure.
Experience in shipping and/or logistics related field.

How to Apply

NameEU Kimleang

TitleAssociate Recruiter

Phone Number+855 23211437 /

EmailEU.Kimleang@hrinc.com.kh

AddressThe Edge Phnom Penh, House No. A9-A10, Ayasmayan East Street (St. 139), Phum 1, Sangkat Sras Chork, Khan Daun Penh, Phnom Penh

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