Get to know the role:

• Provides daily proactive support to customers, merchants, and delivery partners within assigned divisions, adhering to Standard Operating Procedures.
• Deliver proactive daily support to Pax, Dax, and Mex.
• Notifying customers about known issues and solutions before they call in
• Helping partners use services more effectively.
• Understanding GS Tools & SOPs
• Maintain high CSAT scores.
• Collect feedback from relevant partners, identify front-line issues, and promptly report them to the team lead.

• Facilitate communication among Pax, Dax, and Mex to ensure smooth order completion and customer satisfaction.
• Identify and resolve known issues before the customer contact's support
• Monitor the ordering journeys of delivery partners.
• Checks with Mex when they decline pax’s orders and inform pax accordingly
• Provide helpful information to prevent future issues
• Collaborate with teams to implement proactive strategies and share insights.

• Basic technology, computer skills
• Excellent Khmer & English verbal and written communication skills (Knowing more languages is a plus)
• Strong interpersonal skills
• Ability to provide customer service skills
• Ability to work as part of a team
• Excellent multitasking skills
• Strong problem-solving skills
• Ability to work under pressure
• Great time management skills
• Flexibility to work shifts and divisions