HRINC (Cambodia) Co., Ltd Job location: Phnom Penh

Job Description

Benefits Package

Company Profile

Company Contact

Job Overview

# Hiring1

Job TypePermanent Job

Exp. LevelExecutive/Officer

Job FunctionCall Center / Customer Care

IndustryElectronics / Electrical / Mechanical Equipment

Preferred ApplicantLocal

Required LanguageKhmer , English

DeadlineNov 16, 2025

LocationPhnom Penh

Responsibilities and Duties

Handle customer service claims for both on-site and walk-in cases.Analyze problems and perform troubleshooting via phone or on-site with installers or customers to ensure quick resolution.
Prepare Quality Product Information Sheets after each repair and share with the direct supervisor
Manage customer inquiries and provide first-call resolution to build customer trust and loyalty.
Maintain accurate service records, including repair logs, spare part usage, and maintenance activities.
Prepare weekly and monthly service reports for submission to supervisor and manager.
Set and monitor personal KPIs in alignment with company direction and service quality goals.
Support continuous improvement of service quality and provide feedback to enhance customer experience

Qualifications and Skills

Bachelor’s degree in Electrical, Mechanical, or Mechatronics Engineering or a related technical field
1–3 years of experience in product servicing, technical support, or customer service (preferably with electrical or home appliances).
Strong technical knowledge and troubleshooting skills.
Good communication and interpersonal skills with a customer-first mindset.
Able to work independently, manage time effectively, and perform under pressure.
Computer literacy in MS Office (Word, Excel, PowerPoint).Good command of English

How to Apply

NameLY Socheata (Ms).

TitleAssociate Recruiter

Phone Number+855 16804386 /

EmailLY.Socheata@hrinc.com.kh

AddressHouse #10, Street 242, Sangkat Chaktomuk, Khan Daun Penh, Phnom Penh, Cambodia.

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