Customer Service Manager

HRINC (Cambodia) Co., Ltd Job location: Phnom Penh

Login to see salary

Job Overview
# Hiring1
Job TypePermanent Job
Exp. LevelManagement
Job FunctionCall Center / Customer Care
IndustryElectronics / Electrical / Mechanical Equipment
Preferred ApplicantLocal
Required LanguageKhmer , English
DeadlineNov 13, 2025
LocationPhnom Penh
Responsibilities and Duties

Planning & Organization

Set department goals, budgets, and strategies in line with company objectives.Plan and manage customer service operations, including service cost control and KPI achievement.

Establish and implement CS policies, work standards, and improvement initiatives.

Team Management & Service Operation

Supervise and coach customer service staff and authorized service centers (ASC).Handle customer complaints and urgent cases with timely and professional response.Strengthen relationships with ASC, distributors, and internal departments.Develop team competencies and ensure smooth coordination between warehouse, spare parts, and service functions.Coordinate with respective factory for quality control and product information.Conduct training regarding installation and troubleshooting of product

KPI Control & Performance Improvement

Monitor and improve key performance indicators:Average TAT, PSR, MOI, M/Z rank parts, NPS, call center performance, and service expenditure.Analyze performance trends, identify issues, and implement corrective actions.Review ASC performance and conduct regular evaluation meetings.

Reporting & Analysis

Prepare and submit KPI reports, Kodomae (in-warranty cost), monthly CS and ASOM reports.Generate SAP reports for inventory closing, stock cycle counts, and discrepancies.Provide analysis and improvement recommendations to management.

Qualifications and Skills
  • Bachelor’s degree in Business Administration, Management, or related field.
  • At least 5 years’ experience in customer service or after-sales operation, with 2 years in a managerial role.
  • Strong knowledge of SAP system,Saleforce system, service KPIs, and spare parts management.
  • Excellent leadership, analytical, and problem-solving skills.Proficient in MS Office (Excel, PowerPoint, Word).
  • Good communication in English and Khmer .Detail-oriented, responsible, and capable of working under pressure.
How to Apply
NamePHATSE Saosreya
TitleRecruitment Coordinator
Phone Number+855 977130335 / +855 967577717
EmailPHATSE.Saosreya@hrinc.com.kh
AddressHouse #10, Street 242, Sangkat Chaktomuk, Khan Daun Penh, Phnom Penh, Cambodia.
Other opening vacancies from HRINC (Cambodia) Co., Ltd

To support us!
Please mention www.hrincjobs.com as a source you found the job in your applied email.

Related Jobs

https://hrincjobs-pro.s3.amazonaws.com/media/public/filer_public/00/ef/00ef8476-2d37-46ed-92f8-d5bc94bc1af6/song_saa_private_island_logo.jpg
Assistant Guest Experience Manager

SongSaa Private Island

Oct 31, 2025
https://hrincjobs-pro.s3.amazonaws.com/media/public/filer_public/20/fc/20fcc8ab-054c-4fe2-8a36-93694bf9eac6/61b1800b3ae9b.png
Client Relations Executive

Oxley-Worldbridge Asset Management (Cambodia) Co.,Ltd

Nov 13, 2025
https://hrincjobs-pro.s3.amazonaws.com/media/public/filer_public/20/fc/20fcc8ab-054c-4fe2-8a36-93694bf9eac6/61b1800b3ae9b.png
Client Relationship Manager

Oxley-Worldbridge Asset Management (Cambodia) Co.,Ltd

Nov 13, 2025
https://hrincjobs-pro.s3.amazonaws.com/media/public/filer_public/de/0a/de0a8f36-8302-4f8d-bbf3-5e32badcf0f4/hrinc_sq_logo.png
Service Advisor

HRINC (Cambodia) Co., Ltd

Oct 16, 2025
https://hrincjobs-pro.s3.amazonaws.com/media/public/filer_public/1a/fa/1afaeeee-a290-4935-97c4-f0aafbc13efa/logo.jpg
Customer Service Executive

CAM-ASEAN FOREIGN LANGUAGE SCHOOL

Nov 8, 2025
https://hrincjobs-pro.s3.amazonaws.com/media/public/filer_public/de/0a/de0a8f36-8302-4f8d-bbf3-5e32badcf0f4/hrinc_sq_logo.png
Customer Service

HRINC (Cambodia) Co., Ltd

Nov 2, 2025