The Assistant to the Director of Customer Experience (‘DoCE’) plays a pivotal role in ensuring the seamless operation of the Customer Experience Department by providing high-level administrative, policy, and communication support. This role acts as a key liaison between the DoCE, and various departments to facilitate alignment with the company’s culture, mission, and vision. The role is responsible for reviewing and coordinating essential documents, managing schedules, ensuring the accuracy of reports and policies, and supporting interdepartmental communications. With a focus on detail, discretion, and proactive problem-solving, this position contributes directly to the smooth execution of departmental initiatives and decision-making processes.

• Manage and assist DoCE for all admin works within the department and across the department within the company.
• Check and review all the documents and advise to related teams to make sure all the document is correct and in order before submit to DoCE and Co-founder to sign or approve.
• Review all policies under DoCE office and propose to DoCE if the policies are need to amend or new policy need to created
• Assist to make the smooth communication among and across the department to meet company culture, mission and visions
• Manage DoCE calendar and meeting schedules in order to well inform to related teams.
• Review all the weekly and monthly report from all departments before present to DoCE and set for meeting
• Participate all the meeting forums or lead the meeting assign by DoCE.
• Minutes taking for all meeting lead by DoCE and presentation if necessary.
• Other takes assigned by line manager.

• Bachelor’s Degree in Business Administration, Logistics, Customer Service, or a related field preferred.
• A minimum of 3 years of relevant working experience.
• Technologically adept with strong computer skills.
• Proficient in Microsoft Excel, Outlook, PowerPoint, and other digital/social apps.
• Good command of spoken and written English.
• Strong communication and interpersonal skills; comfortable engaging with internal and external partners
• Strong organizational and multitasking abilities.
• Effective in handling multiple projects under tight deadlines and high attention to detail and accuracy.
• Skilled in maintaining confidentiality and handling sensitive information with discretion.
• Capable of creating reports, proposals, and presentations efficiently.