CRM Assistant Manager will support CRM initiatives, manage customer data, and analyze campaign performance to improve customer experience and loyalty, while also assisting in the day-to-day operations of the CRM team. 

Customer Data Management:

·        Maintain and update customer information in the CRM system (e.g., Salesforce, Hubspot).

·        Ensure data accuracy, integrity, and security.

·        Segment customer data for targeted marketing campaigns.

CRM System Support:

·        Assist in the implementation and maintenance of CRM processes and workflows.

·        Provide support to internal teams using the CRM system.

·        Identify opportunities to optimize CRM usage and efficiency.

·        Campaign Management:

·        Support the planning, execution, and analysis of CRM campaigns.

·        Monitor campaign performance and identify areas for improvement.

·        Assist in the development of customer journey maps.

Customer Relationship Management:

·        Identify and address customer needs and concerns.

·        Build and maintain strong customer relationships.

·        Provide excellent customer service.

·        Reporting and Analysis:

·        Generate reports on CRM performance and customer behaviour.

·        Analyse data to identify trends and insights.

·        Provide recommendations for improving CRM strategies.

Team Support:

·        Assist the CRM Manager with various tasks and projects.

·        Collaborate with other departments to ensure seamless customer experiences.

·        Nutrition Industry Specific:

·        Understand the specific needs and challenges of the nutrition industry.

·        Develop and implement CRM strategies that are relevant to the industry.

·        Stay up-to-date on the latest trends and best practices in nutrition and CRM. 

• Education: Bachelor’s degree in Marketing, Business Administration, or a related field.
• Experience: 3+ years of experience in CRM, digital marketing, or customer experience management, with a strong background in Nutrition, Food & Beverages industry or similar sectors.