The main role of the Service Delivery- Invoicing Assistant /Officer is to perform auto freighting, Audit and to ensure timely issuance of accurate invoices to customers. This function is responsible for monitoring Not Invoiced Freight amounts (NIF) and `DDSM to be invoiced amounts (TBI) while complying with all Group processes and requirements.

Freight invoicing

• Run Booking at risk
• Inform GBS to Auto freighting after vessel departure
• Check and add Manual charges from booking remarks
• Performing Audit Checks (managing exceptions)
• Monitor and invoice Cross Payments
• Maintain Customer invoicing profile
• Issuing and sending invoices and credit notes
• Root Cause analysis of delayed invoices and Credit notes

DDSM Invoicing

• Monitor To Be Invoiced DDSM
• Check and Clear Errors that may hinder DDSM invoicing timeliness or accuracy
• Maintain Customer invoicing profile
• Issuing and sending DDSM invoices and credit notes
• Monitor and invoice transferred DDSM charges
• Root Cause analysis of delayed DDSM invoices and Credit notes

Dispute Resolution

• RFI resolution
• Stakeholder management for RFI not belonging to customer service
• Root cause follows up and proactive work to fix recurrent issues
• Follow up of unpaid disputes (pending to be resolved & resolved & unpaid)
• End to End coordination
• Escalation to RO For specific reoccurring issues 

KEY PERFORMANCE INDICATORS:

• Freight & DDSM Invoice timeliness
• Freight & DDSM Invoice Accuracy
• Case Resolution TAT
• Timely escalation of complex invoice issues
• Timely clearance of freight & DDSM TBI (to be invoiced)
• Dispute TAT 

• Strong knowledge in Shipping Industry (minimum 5 years of experience)
• Graduate (3 years regular course) Any bachelor's degree or Equivalent University Degree
• Knowledge of legal and / or regulatory frame
• Knowledge of port / country regulations
• Risk management knowledge
• Incoterms knowledge
• Customer service / user support
• Document management and archiving
• Containers administrative management
• Customer invoicing
• Excellent Communication Skills
• Software / IT Application