Reservation Supervisor

Song Saa Private Island Job location: Preah Sihanouk Ville

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Job Overview
# Hiring1
Job TypePermanent Job
Exp. LevelSenior Executive/Officer
Job FunctionOthers
IndustryHospitality and Tourism
Preferred ApplicantLocal
Required LanguageKhmer , English
DeadlineMay 28, 2025
LocationPreah Sihanouk Ville
Responsibilities and Duties
  • Handling of all incoming calls to the resort standard with utmost care and courtesy.
  • Handling of incoming reservations request via fax and email observing response time (all incoming correspondence to be responded within 24 hours)
  • Completing of reservation forms with all accurate details prior to processing the same.
  • Processing all reservations in Opera accurately, observing all necessary codes that are created to track statistical data.
  • Follow up on missing details on reservations for completion.
  • Filing of all reservations and related correspondence as per the set guidelines.
  • Always check availability/blocking chart prior to confirming reservations and keep Assistant Director of Reservations & Revenue updated on any critical occupancy dates/situations.
  • Controlling of room inventory/categories and tour operator allotments as per set standards.
  • Always up-sell villa categories whenever possible.
  • Always observe company policies, attendance and punctuality.
  • Issuing of pro-forma invoices for TO / Direct advance bookings within the correct time frame giving sufficient time for revenue to follow up.
  • Handle the agent commission process including raising the PR when needed.
  • Help Assistant Director of Reservations & Revenue to conduct training for the team which might be required.
  • Follow on payment for all paying bookings as per the resort policy.
  • Follow up on missing details for all future bookings.
  • Ensure all out going correspondence are in accordance with standard resort formats.
  • All reservations related issues or difficulties to be brought to the immediate attention of Assistant Reservations Manager / Assistant Director of Reservations & Revenue.  
  • Complete reservations daily task list to ensure completion of all tasks, any unfinished tasks to be brought to the attention of the reservations assistant Manager.
  • Assist Assistant Director of Reservations & Revenue /Assistant Reservations
  • Manager in advance bookings correspondence check. Co-ordinate with relevant departments for special requests etc.
  • Co-ordinate with transfers for guest transfers & updating of the blocking chart.
  • Prepare / update / print all daily / weekly reports as directed by reservation Assistant Director of Reservations & Revenue.
  • Assist Assistant Director of Reservations & Revenue with updating the rates and creating packages in the PSM Opera.
  • Update rates, availability and offers in Brand website and OTA when requested by Assistant Director of Reservations & Revenue.
  • Keep the reservations office tidy and neat at all times.
  • Attend departmental /general training sessions / meetings as required.
  • Perform any other duties as assigned by General Manager, Assistant Director of Reservations & Revenue, Assistant Director of Sales.  
Qualifications and Skills

The ideal candidate must possess the following knowledge, skills and abilities:

  • Proven experiences in reservation role.
  • Ability to use personal judgment and specialized knowledge to give people information.
  • Communicate well with many different kinds of people.
  • Ability to change easily and frequently from one activity to another - such as from typing, to searching in a directory, to using a telephone.
  • Attention to details with good organizational and efficient time management skills.
How to Apply
NameSong Saa Private Island
TitleHR Department
Phone Number+855 78330733 /
Emailtalent@songsaa.com
AddressSong Saa Private Island, Koh Rong Archipelago, Sihanoukville, Cambodia.
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