• Answer or attend to customers’ enquiries/complains through face to face, telephone calls and emails, ensuring that their requests and issues are being addressed accordingly for customers
• Register, update & record our customers’ particulars & requests into our on-line system and then monitor, follow up, and coordinate all works that are necessary in completing the customers’ requests
• Following up on the feedback & escalations within the internal department/organization to resolve issues brought up by customers
• Manage customers’ expectations and display ownership for customers’ requests
• Taking payments by cash, cheque or credit card
• Prepare or assist in preparing reports
• Verification of cash and cheque collection against daily collection reports.
• Undertake any other tasks and/or responsibilities that may be assigned by the Management from time to time.

• Diploma or equivalent.
• Preferably at 1-3 years’ experience in a similar position.
• Service-oriented with good communication skills – ability to handle customers either through email, telephone or face-to-face.
• Focused and results orientated.
• Pleasant, warm and cheerful personality.
• Strong people skills - ability to lead and motivate others.
• Strong organizational skills.

Skills, Qualifications and Attributes:

1. Female are encouraged to apply.
2. Minimum 1-year relevant working experience in relate duties is preferred.
3. Must be honest and professional in work ethics.
4. Strong knowledge of Microsoft Word, Excel and Outlook.
5. Good Chinese Language and computer skills.
6. Commitment to cultivating a good working relationship with other staff members.
7. A positive attitude and willing to learn.
8. Willing to work under time pressure.