• Responsible for meeting and assisting all our guests upon their arrivals, during their stay and departures from the hotel.
• Assist hotel guests efficiently, courteously and professionally.
• Proper dress code, personal hygiene and well presentable
• GRO: 13:00PM-22:00PM

• Welcoming guests in friendly and professional way
• Escorts VIP guests to their allocated room and explain the facilities and room features.
• Maintain regular contacts with the guests.
• Obtain guests feedback on their stay in the hotel. If complaints, take immediate actions to remedy solutions.
• Record daily activities and complaints and informs the respective department heads for immediate actions.
• Promote all outlets and any special promotions going on.
• • Be thoroughly familiar with the hotel procedures and policy concerning reservations, room’s assignments, room charges and credit facilities.
• Ensures that all facilities are available to the guests.
• Inspects VIP room status and amenities in good order prior to guest’s arrival.
• Greets guests upon arrival and bids farewell upon departure.
• Maintains an active presence in the hotel lobby to greet and assist incoming guests.
• Assists and coordinates with Front Office reception to ensure consistent service.
• Handles guest’s complaints immediately and follows up thoroughly.
• Prepares and coordinates the distribution of guest amenities, welcome letters and fruit setups for VIPs.

GENERAL RESPONSIBILITIES

• Adhere to the country’s laws while at work or at the accommodation.
• Understand, respect and communicate company values and culture.
• Maintain yourself respectfully at all times, as you will be reflecting the company.
• Keep with you at all times, the contact numbers for Health and Fire Emergencies.
• Ensure safety in regard to your health at work.
• Hotel property should not be misused, and cost saving is appreciated.
• Treat your colleagues on all levels with respect.
• Any other areas of instruction, given by your Department Head.