About Us: Tunsai Cleaning is not just a cleaning company; we are a team with a mission to make Cambodia the cleanest country in the world, starting with hygiene. Tunsai Cleaning is led by principled management with strong core values, encouraging all employees to grow. Join us to gain experience, skills, and abilities and improve your career.  

Position Review: We are looking for an Operations Supervisor to lead on-site teams and ensure smooth execution of daily cleaning and maintenance services. The role will supervise staff, manage schedules, monitor quality, and coordinate directly with the Operations Manager and COO for reporting and project delivery. This role requires a hands-on leader with project management ability, attention to detail, and strong people skills who wants to grow into higher leadership at Tunsai.. 

Site Operations & Daily Readiness

• Supervise cleaning and maintenance teams at assigned sites.
• Ensure manpower, equipment, materials, and work instructions are ready before service starts.
• Implement daily work schedules and adjust resources based on site conditions or client needs.

Quality Control, Safety & Team Leadership

• Conduct regular quality checks to ensure services meet company standards.
• Enforce health, safety, and equipment usage procedures on site.
• Guide, support, and discipline team members to maintain productivity and professionalism.

Client Communication & Issue Handling

• Act as the first point of contact for client feedback and on-site communication.
• Resolve minor issues immediately and escalate major concerns with clear explanation and proposed solutions.
• Maintain positive client relationships through professional and calm communication.

Reporting, Coordination & Project Support

• Submit timely reports on manpower, service status, incidents, and site issues to the Operations Manager/COO.
• Highlight risks early and recommend corrective actions.
• Support project-based work such as post-construction cleaning, deep cleaning, equipment maintenance, or uplift tasks by ensuring operational readiness.

Requirement:

• Minimum of 2 years experience in a managerial role
• Strong leadership skills and experience in supervising a team
• Excellent communication and interpersonal abilities
• Proficiency in coordinating and overseeing daily operational activities
• Knowledge of hygiene and facility management practices
• Ability to analyze operational processes and make improvements
• Proven track record of meeting operational goals and targets
• Strong problem-solving skills and decision-making abilities
• Ability to adapt to changing priorities and work in a fast-paced environment
• Good in using relevant software and tools for operational management.

Characteristics and Interests:

• Highly Considerate and Adaptable
• Gratitude: Operate with humility and appreciation for all stakeholders.
• Righteousness: Always do the right thing, ethically and responsibly.
• Integrity and Open-Mindedness: Uphold honesty while being receptive to new ideas and diverse perspectives.
• Kaizen: Commit to continuous improvement in every aspect of the business.
• Hard Work Preparation: Approach every challenge with thorough planning and readiness

Compensation and Incentives: 

• Base Salary: N/A per month, commensurate with experience and impact.
• Compensation: Monthly salary, NSSF, and other benefits in accordance with labor law.
• Career Growth: Opportunities for training, mentorship, and leadership development.
• Work Environment: A collaborative and respectful workplace culture.