• Handling of all incoming calls to the resort standard with utmost care and courtesy.
• Handling of incoming reservations request via fax and email observing response time (all incoming correspondence to be responded within 24 hours)
• Completing of reservation forms with all accurate details prior to processing the same.
• Processing all reservations in Opera accurately, observing all necessary codes that are created to track statistical data.
• Follow up on missing details on reservations for completion.
• Filing of all reservations and related correspondence as per the set guidelines.
• Always check availability/blocking chart prior to confirming reservations and keep Assistant Director of Reservations & Revenue updated on any critical occupancy dates/situations.
• Controlling of room inventory/categories and tour operator allotments as per set standards.
• Always up-sell villa categories whenever possible.
• Always observe company policies, attendance and punctuality.
• Issuing of pro-forma invoices for TO / Direct advance bookings within the correct time frame giving sufficient time for revenue to follow up.
• Handle the agent commission process including raising the PR when needed.
• Help Assistant Director of Reservations & Revenue to conduct training for the team which might be required.
• Follow on payment for all paying bookings as per the resort policy.
• Follow up on missing details for all future bookings.
• Ensure all out going correspondence are in accordance with standard resort formats.
• All reservations related issues or difficulties to be brought to the immediate attention of Assistant Reservations Manager / Assistant Director of Reservations & Revenue.  
• Complete reservations daily task list to ensure completion of all tasks, any unfinished tasks to be brought to the attention of the reservations assistant Manager.
• Assist Assistant Director of Reservations & Revenue /Assistant Reservations
• Manager in advance bookings correspondence check. Co-ordinate with relevant departments for special requests etc.
• Co-ordinate with transfers for guest transfers & updating of the blocking chart.
• Prepare / update / print all daily / weekly reports as directed by reservation Assistant Director of Reservations & Revenue.
• Assist Assistant Director of Reservations & Revenue with updating the rates and creating packages in the PSM Opera.
• Update rates, availability and offers in Brand website and OTA when requested by Assistant Director of Reservations & Revenue.
• Keep the reservations office tidy and neat at all times.
• Attend departmental /general training sessions / meetings as required.
• Perform any other duties as assigned by General Manager, Assistant Director of Reservations & Revenue, Assistant Director of Sales.  

The ideal candidate must possess the following knowledge, skills and abilities:

• Proven experiences in reservation role.
• Ability to use personal judgment and specialized knowledge to give people information.
• Communicate well with many different kinds of people.
• Ability to change easily and frequently from one activity to another - such as from typing, to searching in a directory, to using a telephone.
• Attention to details with good organizational and efficient time management skills.