A2P Service Delivery Engineer

Phnom Penh

DescriptionJob Description

BenefitsBenefits Package

CompanyCompany Profile

ContactCompany Contact

# Hiring1 Position

Job TypePermanent Job

Exp. LevelExecutive/Officer

Job FunctionInformation Technology

IndustryTelecommunication

Preferred ApplicantLocal

Required Language

English Khmer

DeadlineNov 19, 2026

Location Phnom Penh

Daily Operation & Maintenance of the customer environment with support from our back offices in Stockholm and Warsaw.
Ensure high availability and service within agreed SLAs
Traffic analysis for A2P Monetization and SMS Firewall Update Services
Traffic analysis for voice monetization, collaboration with voice FW vendor
Design and implementation of SMSFW filtering rules based on customer traffic sources analysis
Analysis of SMSFW A2P blocking effectiveness,
Analysis of penetration testing results, running additional tests locally
Collaboration with product management/RD in change request process and SMSFW roadmap development
Analysing SMSC/SMSFW traffic data using multiple internal tools
Analysing voice call CDRs and voice call distribution dashboards
Provide feedback for process improvements

BSc degree in Telecom or equivalent.
Good knowledge of MS Office tools
Proven experience from technical roles within the Telecom industry
Knowledge of mobile core network architecture
Operational knowledge of Linux OS (comfortable to work from Linux shell)
Ability to understand and create SQL queries
Fluency in both written and spoken in English
Strong analytical skills - with strong interest in data-driven analytics, identifying trends and investigating and understanding reasons for trends.
Experience in operations of SMSC/SMSFW/VAS systems
Good understanding of communication and signaling flow in mobile telecommunication networks
Experience with A2P messaging will be advantage