Import Operations

• Coordinate full import workflow including booking, pickup/collection, transportation arrangements, and delivery planning.
• Prepare and verify import documentation (e.g., commercial invoice, packing list, bill of lading/air waybill, certificate(s) if required).
• Work with customs brokers to support customs clearance and address any queries/holds.
• Monitor shipment status and ensure timely arrival, clearance, and onward movement.
• Check shipment details for accuracy (consignee/notify party, HS code, quantities, weights, container count, seals, etc.).

Export Operations

• Arrange export bookings and coordinate with carriers for pickup/dispatch schedules.
• Support preparation of export shipping documentation and ensure correct labeling and packing requirements.
• Coordinate export clearance processes with relevant authorities/brokers.
• Monitor export shipments to ensure on-time departure and delivery to destination/transit points.

Documentation & Compliance

• Ensure documentation is complete, accurate, and submitted within required timelines.
• Maintain organized records for shipments, bills, proof of delivery, and clearance documents.
• Ensure compliance with internal SOPs, company policies, and applicable import/export requirements.
• Identify documentation gaps early and coordinate resolution with relevant stakeholders.

Coordination & Customer/Partner Communication

• Communicate shipment updates, ETAs, and issues to customers and internal departments.
• Coordinate with trucking teams/warehouses (if applicable) for pickup, loading, storage, and delivery.
• Liaise with shipping lines, agents, customs brokers, suppliers, and vendors to resolve operational problems.

• Degree in Logistics, International Business, Supply Chain Management, Transportation, or related field.
• Minimum 1–3 years experience in import/export operations and logistics documentation (experience in freight forwarding/customs clearance is an advantage).
• Familiarity with shipping processes (Ocean/Air), customs clearance basics, and required trade documents.