Sea Logistics Operational Care Specialist, International Supply Chain (ISC) – Temporary is responsible for delivering high‑quality operational and customer support to ensure exceptional service performance across our ISC solutions. This role provides backend support to customers / internal team, manages inquiries, resolves complaints, and collaborates closely with internal and external stakeholders to drive customer satisfaction, efficiency, and continuous improvement.

• Document Handling by uploading into systems as well validate document accuracy as per customer’s requirement.
• Manage releasing document (FCR/SWB/Original BL) upon payment received.
• Manage TMS system handling with updating with correct sailing schedule and link sub file to master file per KPI timeline.
• Manage Shipment Planning and update into Info Nexus.
• Use KPI dashboards to monitor, control, and enhance service quality, customer performance, and productivity.
• New Task as per assigned by supervisor / managers.

Hard Skills:

• First knowledge of freight forwarding operations and regulations (a plus)
• Organizational and planning skills to manage tasks effectively
• Familiarity with KN services, products, processes and systems
• Fluent in local language and advanced English proficiency (written and verbal)
• Able to handle fluent in Excel + advance excel (a plus)

Soft Skills:

• Experience working in a team environment, supporting collaboration, and contributing to a positive workplace
• Clear and effective communication skills for working with colleagues and different teams
• Customer-focused mindset, dedicated to meeting needs and providing solutions
• Open to learning, improving processes, and embracing change
• Proactive in finding ways to enhance workflows for both team members and customers.