Department: Engineering

Reports to: Service Manager / Country Manager

• Manage and maintain high-level long-term business relationships with existing customers and develop new business opportunities to expand the aftermarket sales & service in systems maintenance, retrofit, repair, and spare parts business for pumps and valves.
• Develop, maintain, and update a comprehensive customer database for future engagement
• Maintain and update a complete inventory of equipment-related service operations and technical documents
• Hunt for new potential customers, via cold calls, to meet and exceed sales order Intake, especially in the General Industry, Energy and Petro(-chemical) segments
• Meet customers regularly and generate enquiries to develop potential spare parts/maintenance contract business, build and develop assigned accounts and relationships, site assessments, etc.
• Promote sales of new pumps/replacements, spare parts (i.e., pump parts and mechanical seals) and maintenance contracts, to new and existing customers.
• Attend promptly to enquiries and understand customers’ needs to fulfil their requirements.
• Select and recommend appropriate pumps, valves, spare parts, equipment, systems, and accessories based on customer requirements for various applications on-site
• Validate commercial and technical requirements before generating quotations (via SAP) to customers, with close follow-ups until quotation status is closed.
• Assist the Service Manager/ Sales Manager / Country Manager in strategic planning and statistics collection for sales progress.
• Ensure smooth operations related to warranties within the organisation or company.
• Receive, process, and review warranty claims from customers, verify their eligibility, and ensure their adherence to the company's policies and guidelines.
• Correspond with factories, KSB companies, and contractors/dealers for support in relation to terms of price, technical support/service, and delivery.
• Utilise and update CRM (C4C) database on registered products to installed base and customer visits records.
• Ensure proper handover of purchase order (in terms of technical and commercial, with supporting document/costing sheet) to the Order Processing Team.
• Regularly report site status & progress, and customer feedback to the Service Manager/ Sales Manager / Country Manager
• Prepare necessary documents, site visit reports, and service reports for customer submission and approval
• Assist and handle all service repair order-related activities, arrangements, assignments, and clarification issues by attending promptly to customers’ needs to fulfil their requirements
• Perform field maintenance on pumps, valves, and equipment
• Support the installation, repair, maintenance, and commissioning works
• Be readily available, contactable, and responsible for promptly addressing and resolving customers’ on-site issues
• Assist the Service Manager/ Sales Manager / Country Manager in sourcing potential service partners within Phnom Penh
• Support the service workshop activities with pump and valve repairs and servicing
• Contribute to maintaining the workshop in an environmentally safe and organized manner and ensure equipment & tools are well maintained
• Perform field maintenance on pumps, valves, and equipment
• Support the installation, repair, maintenance, and commissioning works upon receiving official instructions with valid purchase orders from customers or from the Service Manager / Country Manager
• Be readily available, contactable, and responsible for promptly addressing and resolving customers’ on-site issues
• Handle other ad-hoc duties as assigned by the Service Manager/ Sales Manager / Country Manager

• Master’s or Bachelor’s degree in Engineering (Electrical, Mechanical, Water Environment, Fluid Mechanics, or related field) or equivalent
• Possessing knowledge of laser or dial gauge alignment is preferred
• Proven experience in engineering or a technical role in a relevant industry, and working with foreigner boss
• Strong technical background and understanding of engineering principles and product applications
• Excellent communication, presentation, and negotiation skills (Khmer and English)
• Ability to work independently as well as collaboratively within a team
• Strong problem-solving abilities and customer-oriented mindset
• High commitment to delivering efficient results and dedication to fulfilling responsibilities
• Willingness to travel to customer sites for meetings, providing services, or installation
• Willingness to travel to provinces and abroad for meetings, presentations, service provision, or to conduct training sessions
• Flexible, responsive, proactive, capable, available, contactable, and demonstrating a positive and professional work ethic during work hours.