Store Operations & Team Leadership

• Manage daily store operations, inventory, and cash management.
• Lead, coach, and schedule staff to maximize sales and ensure excellent customer service.
• Manage conflict resolution, staff performance, and visual merchandising to meet company standards.

Community Strategy & Data Analysis

• Monitor customer feedback and drive service improvements.
• Report sales and operational data to the Store Manager.
• Educate and motivate staff to achieve daily and monthly sales targets.

Sales & Inventory Control

• Optimize stock management, purchase orders, and slow-moving items.
• Running stocktakes and improves inventory accuracy.

Sales Floor & Promotion

• Execute sales plans, promotional and visual merchandising (VMD, VPD) displays, price correctly, and adhere to CDT standards.
• Maintain admirable customer service standards across the store.

Customer Experience

• Handle complaints, returns, and complex issues professionally.
• Ensure staff follow company rules, provide good customer service and deliver positive attitude

Administration, Training & Safety

• Coordinate staff training and lead workshops.
• Monitor for emergencies and ensure compliance with all store security and safety procedures.
• Other tasks assigned by from Manager