Operations & Customer Experience

• Develop, update, and implement Operations SOPs and ensure compliance at site level
• Ensure high standards of customer service, food hygiene, 5S, TOP services, and HACCP compliance. Perform spot checks in shop and other areas, to identify areas for improvement and ensure that all findings are corrected on time, with supports from Territory Managers.
• Prepare category arrangement for shops under your supervision.
• Work closely with dealers/ franchisees for (pre-during-post) store set-up, provide trainings for shop cashiers & coffee baristas, and propose new categories/ SKUs to be listed in shop. 
• Monitor shop layout, stock levels, staff performance, and propose continuous improvements

Sales & Business Development

• Drive sales growth & improve customer journey through development plans, localization of SFS (Shop Food, Services) guidelines, and project execution at each site.
• Collaborate with Merchandising to introduce new suppliers, products, and customer experiences, plus continuously monitor sales trends to determine fast-moving products, in accordance with the evolution of the market.
• Support Marketing, Customer Experience & Digital Executive to initiate and develop memorable experiences, communications, marketing activities or promotion calendar, and perform the market survey, competitor analysis and propose action plans to SFS Manager.
• Identify leasing opportunities for events and exhibitions within the designated venue or location
• Support SFS Activities

Analysis & Reporting

• Collect and analyze sales data to generate insights and create/update action plans.
• Prepare monthly highlights & shop results. 
• Coordinate with Finance, Accounting, Customer Services, and TMs on invoicing, payments, and partner follow-ups, if required.
• Assist with ad-hoc SFS activities and other tasks assigned by the SFS Manager

• Bachelor’s degree in relevant business field
• Experience in relevant business field
• Familiar with Microsoft office’s software
• Fluent ability to communicate and write in English 
• Fast learner and adaptable in a fast-changing environment
• Good communication, relationship management and negotiation skill
• Willingness to travel for the job