HRINC (Cambodia) Co., Ltd

Job Description

Benefits Package

Company Profile

Company Contact

Job Overview

# Hiring1

Job TypePermanent Job

Exp. LevelManagement

Job FunctionCall Center / Customer Care

IndustryAutomotive / Heavy Equipment

Preferred ApplicantLocal

Required LanguageEnglish

DeadlineSep 5, 2025

Responsibilities and Duties

To manage the call center team to enhance the PM reminder, Appointment Preparation, PSFU to achieve the target and high customer retention
To manage CR officer to enhance CSI,SSI, VOC to achieve high customer satisfaction
Assist manager to set up KPIs- SSI,CSI for all branches
Assist manager to set up KPis for call center and manage CR team to achieve retention rate target
To monitor weekly and monthly call center and CR team performance/activities result reported by each stafff and provide comments with positive thinking approach
To propose new ideas on how to increase customer satisfaction in any form different from current practices
To propose new ideas on how to achieve target and high customer retention
Good communicate and negotiate skills with customers and internal members
To handle initial customers’ complaint before seeking support from manager
Assist manager to set plan conduct field visit at each DLRs with proper reporting, Kaizen activity & closely work with all DLRs
To fully support subordinate based on professionalism as needed
To ensure timely & accurate CRD report (daily, weekly & monthly) sending to manager
Perform other tasks assigned by supervisor

Qualifications and Skills