CRM Strategy and Implementation:

• Develop and implement CRM strategies that align with the company's overall business goals. 
• Choose and implement the appropriate CRM software and tools. 
• Ensure the CRM system is configured and optimized for the company's specific needs. 
• Streamline processes and systems that maintain customer relationships. 

Data Analysis and Reporting:

• Analyze customer data to identify trends, patterns, and opportunities. 
• Generate reports and dashboards to track key performance indicators (KPIs) and measure the effectiveness of CRM initiatives. 
• Provide data-driven insights to improve sales, marketing, and customer service strategies. 
• Monitor performance, generate detailed reports, and make recommendations based on the data. 

Customer Relationship Management:

• Focus on improving customer satisfaction and loyalty. 
• Identify upselling and cross-selling opportunities. 
• Develop strategies to retain loyal customers. 
• Assist other departments in tool utilization and data interpretation. 

Collaboration and Communication:

• Work closely with sales, marketing, customer service, and other departments to ensure a unified approach to customer relationship management. 
• Communicate CRM strategies and best practices to the team. 
• Train employees on how to use the CRM system effectively. 

Process Optimization:

• Identify areas for improvement in CRM processes and workflows. 
• Develop and implement solutions to streamline processes and improve efficiency. 

Staying Up-to-Date:

• Keep abreast of the latest CRM trends and technologies. 
• Continuously evaluate and improve CRM strategies and systems.

·      Education: Bachelor/Master’s degree in Marketing, Business Administration, or a related field. .

·        Experience: 5+ years of experience in CRM

·        Strong leadership, communication, and problem-solving skills.

·        High accountability and proactive in process improvement.

·        Analytical Skills: Strong data analysis and interpretation skills to identify trends and insights.

·        Communication Skills: Excellent written and verbal communication skills to effectively convey information and collaborate with teams.

·        Problem-Solving Skills: Ability to identify and solve problems related to customer interactions and CRM processes.

·        Project Management Skills: Strong organizational skills to manage multiple projects and deadlines.

·        CRM System Proficiency: Experience with various CRM systems and platforms.

·        Marketing and Sales Knowledge: Understanding of marketing and sales principles to effectively implement CRM strategies.

·        Customer Service Experience: Experience in customer service or customer relations to understand customer needs and preferences.

·        Fluent in English (written and spoken).