Front Office Executive (Chinese Speaking)

Oxley Worldbridge Asset Management (Cambodia) Co., Ltd is a joint venture between Singapore-based Oxley International Holdings and Cambodian-based Worldbridge Land (Cambodia) Co., Ltd. The company has a strong team of skilled professionals based in Cambodia to oversee the development of own properties. This team works closely with their associates from Oxley Holdings Limited and Worldbridge Land (Cambodia) Co., Ltd

Position: Front Office Executive (Chinese Speaking)

Working hours: (06:30AM to 14:30PM) (14:30PM to 22:30PM)

Report to: Head of TBC

The key responsibilities of Front Office Executive include but are not limited to :

• Ensure the smooth operation of Front Office and Concierge services to maximize guest comfort.
• Participates in training of all Front Office and Concierge activities.
• Checks guests in and out of the hotel/apartment/office; including groups and organized tours.
• Meet and follow-up guest requests as per arrival and departure lists to ensure guests’ comfort.
• Monitors the registration against in-house guests; Daily screening and checks.
• Ensure all duties are completed in a timely and organized manner. (I.e. VIP list, arrivals, blocking rooms, in house bucket); communicates information to the associated departments.
• Resolves guest and associate complaints and issues.
• Communicates clearly with Duty Manager of daily regime at the Front Desk.
• Will include rotation for night duties (Night Audits and Front Desk operations).
• Understands the need and willingness to work in other related departments during peak periods as required (i.e. Housekeeping and Reservation).
• Maintain professional business confidentiality.

• Fluent written and spoken Mandarin, English would be considered an added asset.
• Cheerful and bubbly deposition an added advantage.
• Post-secondary education in Hospitality Management, or equivalent experience of at least 6 months.
• Computer Skills - Demonstrated ability with regard to computer skills, including experience using hotel booking programs.
• Attention to detail - Able to maintain sustained level of concentration.
• Service Orientation - Displays a commitment to quality guest service at all times, values the supplying of accurate and timely information and relates to people from diverse backgrounds.
• Professionalism - Regulates own behavior, understanding the hotel culture and acts appropriately in the execution of duties.

SECONDARY RESPONSIBILITIES:

• Assist the Housekeeping / Reservation operations when require.
• Assists in general office administration when require