Sea Logistics Operation Care Specialist

The Sea Logistics Operational Care Specialist provides operational excellence, efficient and quality service. The role is key in coordinating transport activities within the Operational Care Center. This includes managing bookings with carriers, handling data entry, and preparing necessary documentation while collaborating with the Customer Care team to meet requirements. Ensuring compliance with sea transport regulations and national protocols, they also build and maintain relationships with key carriers and vendors.

• Improve workflows and reduce waste with the process and systems team
• Update skills and participate in training programs
• Assist in selecting and onboarding suppliers
• Support contract management and supplier relationships
• Help define and monitor Service Level Agreements and address performance issues
• Ensure cost-efficient supplier selection
• Develop risk management and contingency plans
• Use KPI dashboards to control and improve quality
• Ensure informed decision-making across various dimensions
• Provide timely and accurate customer information
• Analyze KPI reports for performance improvement
• Monitor and increase automation using the eTouch Automation dashboard
• Confirm expected Gross Profit within 24 hours
• Ensure timely and accurate billing with at least 95% invoice quality
• Minimize deferrals and use appropriate Deferral & Loss Codes
• Enter expected costs into the operating system and post to the accounting system
• To coordinate with all suppliers and internal stakeholders for shipment, arranging for company services (trucking, customs clearance) where necessary
• To check incoming invoices, create sales invoices, as per financial guidelines and working instructions

Hard Skills

• Ideally experience in freight forwarding and supply chain management, with a strong focus on Sea Logistics
• First knowledge of freight forwarding operations and regulations
• Organizational and planning skills to manage tasks effectively
• Familiarity with company services, products, processes and systems
• Initial knowledge of market and carriers’ relationship
• Awareness of financial aspects and commercial decision-making
• Fluent in local language (Burmese) and advanced English proficiency (written and verbal)

Soft Skills

• Experience working in a team environment, supporting collaboration, and contributing to a positive workplace
• Clear and effective communication skills for working with colleagues and different teams
• Ability to solve problems, adapt to changes, and work efficiently in a fast-paced setting
• Customer-focused mindset, dedicated to meeting needs and providing solutions
• Open to learning, improving processes, and embracing change
• Proactive in finding ways to enhance workflows for both team members and customers.